ACE Ljubljana: Atlassian Loom + Hands-On Jira Service Management Operation

📅 Date: 16 July 2025
🕔 Time: 17:00
📍 Venue: ABC Hub – coworking prostor, Ljubljana, Slovenia

We’re excited to invite you to ACE Ljubljana, an interactive in-person Atlassian Community Event designed for Agile delivery teams, project managers, IT operations professionals, and Atlassian users of all levels.

This event features three focused sessions, including:

Real-world collaboration techniques with Atlassian Loom

A live incident management workshop using Jira Service Management Operation (Formerly Opsgenie)

A special guest speaker session (to be announced)

All sessions will demonstrate how to enhance your Atlassian workflows with Atlassian Rovo, your new AI teammate for faster decision-making.

Session 1: Time-Saving Tips and Tricks with Atlassian Loom
Speaker: Eva GisburneRole: Web Project Manager and Founder of Colibri & Atlassian Community Champion Ljubljana

Discover how Eva’s team uses Atlassian Loom to replace time-consuming meetings, accelerate documentation, and improve alignment. You’ll learn:

How to use async Loom videos to reduce unnecessary meetings

Building and sharing Knowledge Base content quickly

Increasing transparency across Jira and Confluence teams

Embedding Loom directly into Atlassian tools for seamless collaboration

Using Atlassian Rovo to retrieve and summarise key content

Session 2: Hands-On Jira Service Management Operation (Formerly Opsgenie)
Speaker: SM "Tash" Tahsin
*Enterprise Atlassian Architect and Tech Lead | Virgin Media, WiQU & Atlassian Community Champion

This session offers a live, practical walkthrough of a complete incident response flow using Jira Service Management Operation. We’ll cover:

On-call scheduling and escalation logic

Creating, managing, and resolving real-time alerts

Coordinating across support, engineering, and operations

Leveraging Atlassian Rovo to surface critical information, playbooks, and linked incidents—instantly, using natural language

Atlassian Rovo is an AI-powered teammate that helps you query, summarise, and act on data across Jira, Confluence, and connected tools.

Session 3: Guest Speaker – To Be Announced
We’re excited to include a third session featuring a guest speaker, to be announced shortly. Expect a practical, relevant topic—bringing valuable insights or a real-life Atlassian use case that aligns with our community's needs.

Who Should Attend
This ACE event is perfect for:

Project Managers and Agile Delivery Leads

ITSM, DevOps, and Support Teams

Jira and Confluence Admins

Atlassian champions and curious users exploring AI integration

🍕 Food, Drinks & Networking
After the sessions, unwind and connect over pizza, soft drinks, and beer. Ask questions, share experiences, and meet fellow community members in a relaxed setting.

You’ll leave with:

Hands-on experience

Time-saving techniques

Practical AI use cases

New connections in your local Atlassian community

Seats are limited—register today to secure your place at ACE Ljubljana!

Agenda

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Speakers

Sm Tahsin - WiQU (Atlassian Solution Architect and Atlassian Community Leader, Ljubljana)

A highly skilled and experienced Principal Solution Architect with a proven track record of delivering successful technical solutions for a range of clients across various industries. Expertise in Atlassian tools (Jira, Confluence, Service Management), LeanIX platform, Enterprise Architecture, Agile methodologies, and cloud technologies, including AWS. Demonstrated ability to lead technic…

Eva Gisburne

Eva is a web developer with a rich background in overseeing end-to-end website development projects. With eight years of hands-on experience in the industry, Eva has proven herself as a dynamic force in managing complex initiatives and ensuring successful project launches for a diverse range of businesses across the globe. Technical knowledge and proficiency in handling website maintenance hav…

Hosted By

Tash (SM) Tahsin, Community Leader

Eva Gisburne, Chapter Leader

With eight years of hands-on experience in the industry, I have a rich background in overseeing end-to-end website development projects. Managing client expectations and coordination of the development project scope and a development team including complex initiatives and ensuring successful project launches for a diverse range of businesses across the globe.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partners

Colibri Web Design (https://colibriwebdesign.com)

WiQU Ltd (https://wiqu.io)
WiQU empowers medium-sized organisations with tailored solutions in Atlassian, ITSM, cloud, and AI-driven team performance. With 17+ years of expertise, WiQU offers a structured, client-centric approach from discovery to implementation and ongoing support. Our services enhance project management, boost security through DevSecOps, and drive productivity using AI insights. Flexible pricing models, including fixed-price and time-and-material, ensure scalable solutions that align with each client’s

HYCU (https://www.hycu.com/)

RockIT (https://rockit.si/)

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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-ljubljana-slovenia-presents-ace-ljubljana-atlassian-loom-hands-on-jira-service-management-operation/.