About us

Louisville Customer Success Network

Where Louisville's customer-obsessed professionals come together. If you live and breathe customers, this is your community.

We believe "Customer Success" is more than a job title — it's a mindset.

Whether you're a Customer Success Manager, Account Manager, Customer Experience pro, Support leader, or simply someone whose world revolves around making customers win, you belong here. If your day starts and ends thinking about your customers, pull up a chair.

Who We're Looking For

We welcome anyone who touches the customer journey — from the CSM managing a book of business to the account manager building long-term relationships, to the support leader putting out fires and building loyalty at the same time. The common thread? You care deeply about the success of the people you serve.

What We Do

Right now, we gather on the Fourth Friday of every month for lunch at some of Louisville's best local spots. We eat good food, swap real stories from the trenches, and dig into a topic that matters to CS professionals right now. No keynotes. No pitch decks. Just honest conversation between people who get it.
Past topics have included integrating AI into your CS practice and the great debate: To QBR or not to QBR? Every month brings a new discussion, and every voice at the table matters.

Our Goal

We're here to grow — as professionals and as a community. We want to learn what's working (and what isn't) from the people living it every day, support each other through the challenges, and build a Louisville CS network strong enough to stand alongside the best in the country.
And we're just getting started. Lunch is only the beginning — look for breakfast meetups, happy hours, and virtual sessions coming as our community grows.
Come for the food. Stay for the people. Leave a little better at what you do.