CX in the Age of Choice

SPEAKERS
Ateet Dave, VP Customer Success, Demandbase
Jacob Golding, VP Strategy, Somnio
Ant Lillingston, Head of Planning, Founded
Ted Kohnen, President of digital marketing agency, Retina
Michael Ruby, Creative Director, Flexport
William Furlong, Advisor and Board Member at B2B Marketing

Customer Experience (CX) is one of the most significant efforts in marketing today.

• 80% of business buyers expect companies to respond and interact with them in real time (eConsultancy)
• 86% of those who received a great customer experience were likely to repurchase from the same company. This is compared to just 13% of those who received a poor CX. (Tempkin Group)
• CX leaders delivered compound annual revenue growth rates (CAGR) of 17% compared to just 3% for CX laggards (Forester)

This unique event brings leaders in CX together to discuss how you can keep up with the variety of content, channels and digital interactions. From dynamic persona development, to differentiated experiences, to cross-channel orchestration, you’ll leave this event with actionable insights.

Purchase your tickets on Eventbrite!
https://www.eventbrite.com/e/cx-in-the-age-of-choice-tickets-54546411786?aff=Social