LucidLink

• About the event:

Continuous Product Discovery & Targeted User Research
Building successful products requires talking to your users, but how and when you talk to them makes all the difference.

Continuous discovery is your 15-minute product "health check." It does not replace proper feature-based user research, it complements it.

Join us for a practical meetup where we will break down exactly when to use continuous discovery versus targeted user research, and how the two approaches work together to drive product strategy. We will share actionable frameworks for catching high-level UX feedback, validating direction, and knowing exactly when to transition into deep, area-specific research.

What We’ll Cover:

• The Core Framework: Understand the difference between a 15-minute continuous discovery session (a high-level health check) and targeted, feature-based research. Learn when to use which approach and how to prevent your discovery calls from turning into support tickets or therapy sessions.
• Smart Recruitment & Triage: Stop relying on the loudest customers. Learn how to use Amplitude data, Account Managers, and Community channels to reach your core users. We will show you how to use discovery sessions to build a repository of "awesome users" triaged for later, deep-dive research.
• Interviewing Best Practices: We will share real-life anecdotes on how to ask situational questions rather than leading questions like "would you use this feature?"
• Scaling with Automation & AI: Learn how to automate your feedback sessions and leverage AI to synthesize notes, spot 80/20 pain points, and write up interview patterns.

Who Should Attend: Product Managers, UX Researchers, Product Marketers, and Designers who want to optimize their user feedback loops.

• About the speakers:

Krassi is a Senior Product Manager at LucidLink, where she focuses on identity, access, and permissions. Before LucidLink, she spent nearly 8 years at Sitecore, leading product initiatives across identity, developer platforms, and Marketplace, with a strong focus on developer and user experience.

She’s particularly passionate about user experience through continuous product discovery - running customer interviews, uncovering real needs, and turning insights into products that solve meaningful problems.

Igor is a Senior Staff Product Designer at LucidLink, focused on solving the right problems. Over 20 years of design experience have shaped his belief that listening to customers, separating signal from noise, identifying the pain points that matter most, and addressing them in a timely manner is what helps any company grow and stay ahead.

• About LucidLink:

LucidLink is the storage collaboration platform that frees creative teams to work together from anywhere. With a single shared filespace protected by zero-knowledge encryption, your team can instantly and securely access, edit and share projects of any size.