Kickstart D365 Contact Centre

In this session we will discuss about how Dynamics 365 contact centre is more than CcaaS (Contact Centre as a service) with full fledged eco-system booster for the organisations with truly omnichannel capabilities by improving customer satisfaction. We will see a demo on how to configure Dynamics 365 Contact Centre.

The session will focus on- How to configure and use Dynamics 365 contact center

What will the attendees learn from this session?
How to kickstart using Dynamics 365 contact center from novice.

Read More - https://aka.ms/365ContactCenter

Speaker Bio - Goloknath Mishra
Having More than 15 Years of Techno Functional Expertise in architecting and managing digital transformation projects with Microsoft Dynamics 365/Power Platform as technology enabler. Tech Community evangelist, Author, speaker, Youtuber, Microsoft Most Valuable Professional (MVP) & MCT.

Social Handle of the speaker- https://linktr.ee/goloknath