Breaking Away from Human Emulation: The Elements of Effective Voicebot Design

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ABOUT OUR TOPIC
One of the enduring dogmas of Voicebot design is the dogma of human emulation model: Designers continue to believe that the best voicebot design strategy is the one that seeks to deliver a human sounding voicebot. In this talk, I propose that such a strategy is not only misguided but fundamentally runs against the bottom line goal of delivering effective voicebots.

ABOUT OUR SPEAKER
Dr. Ahmed Bouzid, is Founder and CEO of Witlingo, a McLean, Virginia, based startup that builds products and solutions that enable brands to engage with their clients and prospects using voice, audio, and conversational AI. Prior to Witlingo, Dr. Bouzid was Head of Alexa’s Smart Home Product at Amazon and VP of Product and Innovation at Angel.com. Dr. Bouzid holds 12 patents in the Speech Recognition and Natural Language Processing field and was recognized as a “Speech Luminary” by Speech Technology Magazine and as one of the Top 11 Speech Technologists by Voicebot.ai. He is also an Open Voice Network Ambassador, heading their Social Audio initiative, and author at Opus Research and at CMSWire. His new book, The Elements of Voice First Style: A Practical Guide to Voice User Interface Design, co-authored with Dr. Weiye Ma, is now [available on Amazon.com.](https://www.amazon.com/Elements-Voice-First-Style-Practical/dp/1098119592)