August 12th 2014 - Unified Service Desk for Microsoft Dynamics CRM

This month Dalia Raphael will cover off a new and exciting tool in Dynamics CRM 2013, the Unified Service Desk (USD). The Unified Service Desk (USD) for Microsoft Dynamics CRM provides a configurable framework for quickly building applications for call centers so that agents can get a unified view of the customer data stored in Microsoft Dynamics CRM. USD is a desktop application that helps your agents provide phone, email, chat, and social media support to your customers.

Come and join us to learn more about USD.

The 'Just One Tip' segment will be focusing on a quick tip to help you out within Microsoft Dynamics CRM.

As always, there will also be time for Q&A at the end.

The doors will open at 4.30pm ready for a 5.00pm start. There is a room change this month to the Ponui Room on Level 5

Arrive from: 4.30pm (Networking, Drinks/Pizza)

Session starts: 5.00pm Session ends (approx): 6.00pm

Door charge: Free!