PTSG#44: Designing products for AI Customers | Product Managers & AI Tools

Speakers Intro

Katja Forbes
Katja Forbes, Executive Director and Head of Client Experience at Standard Chartered, draws on her background in human-centred design, digital, and data science to explore how AI is redefining what it means to be a customer. She discusses how businesses can build customer experience functions from the ground up, design experiences that consider both humans and machines, and prepare for a future where AI agents and machine customers play a growing role in the customer landscape.

Wang Daini
Wang Daini is a Solution Architect at ANEXT Bank, a digital wholesale bank under Ant International. She leads the design and implementation of Generative AI initiatives as our hands-on AI Product Manager, bridging business problems with technical execution.