Is Your Product Delightfully Awesome?

Delighting customers is subjective. Ask five people and you’ll get six answers. We know because we asked many more than that! This talk will share why customer delight is important, and five key principles that enable delightful experiences to occur. You'll learn from five real-world examples how you can embed these principles into your product and operations.

Ramli John is the author of the bestselling book Product-Led Onboarding. As a product-led growth advisor and educator, he’s worked with companies such as Mixpanel, Microsoft, Ubisoft, and more to accelerate their growth and level up their user onboarding experience to turn more users into lifelong customers.

C. Todd Lombardo is product leader and design strategist with over 15 years of experience in the tech industry. He specializes in helping teams build, launch and scale products. He co-authored three O'Reilly best-selling books on product and design: Design Sprint, Product Roadmaps Relaunched, and Product Research Rules.

About our sponsor, Pendo
Pendo’s mission is to elevate the world’s experience with software. Employees spend most of their time and customers find moments of delight (or frustration) inside the applications they use every day. Pendo’s product experience platform equips companies of all sizes with the ability to become product-led to drive revenue, create more efficient processes, and empower employees. Pendo customers include the world’s leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Salesforce, and Zendesk. Pendo is headquartered in Raleigh, North Carolina and has offices around the world. For more information, visit: www.pendo.io.

Food and drink will be kindly provided by Pendo.

Agenda:
6pm - Arrivals
6:15pm - Presentation and Q&A
7:15pm - Networking
8pm - Close