Name: Delight as Strategy: How the Best PMs Build Beloved Products (+ Book Giveaway)
Start: 2026-06-22T19:00:00-04:00
End: 2026-06-22T21:00:00-04:00
Location: BrainStation

Join us for an inspiring evening with Nesrine Changuel - international speaker, trainer and author of Product Delight - as she shares the ideas behind her new book and experience from Google Chrome, Google Meet, Spotify, and Skype, on what it truly takes to build products people love.
Too many products compete only on features and functionality. But customers don't just buy and use products - they form emotional connections with them. In this talk, Nesrine will explore why delight is the secret ingredient that separates good products from great ones, and how you can start designing for it.

You'll walk away with:

* A fresh perspective on why emotional connection drives customer loyalty and advocacy
* Nesrine's practical frameworks for designing experiences that resonate - including her Delight Grid
* Real-world examples of companies that win by standing out emotionally
* Actionable ways to apply these lessons to your own product strategy and roadmap

As a speaker, Nesrine strikes a balance between inspiration and practical information, blending expertise and humour into engaging, actionable talks - and this evening will be no different.

**🎁 Book Giveaway** We'll also be giving away free copies of *Product Delight* on the night to *some* attendees — don't miss your chance to take one home!

*F&B will be provided.* *Thank you to our sponsors:*
**[Productboard](http://www.productboard.com/):** Turn customer insights into strategic clarity and ship what matters most with [Spark](https://www.productboard.com/product/spark/), Productboard's new agentic platform.
**[BrainStation:](https://brainstation.io/)** BrainStation is the global leader in digital skills learning and workforce transformation. They empower businesses and professionals to succeed in the digital age by equipping them with the necessary skills to create value in fields such as AI, data, design, marketing and product.

Melissa Hsu

Isabelle Berner

ProductTank NYC

ProductTank

Technology

Product Management

Agile Project Management

Software Product Management

Lean Startup

New Product Development: Software & Tech

Product Design

Nesrine Changuel is a product expert, coach, trainer, lecturer, speaker, and author. She has spent over a decade as a product manager and product leader in some of the world’s most successful and product-influencing companies, including Google, Spotify, and Microsoft.
After completing her MSc, Nesrine pursued a PhD at Alcatel Lucent Bell Labs in Paris in collaboration with UCLA, driven by a deep desire to explore and expand her expertise in computer science. Her research journey gave her the freedom to dive into domains like signal processing, video compression, reinforcement learning, and optimization. She has shared her research at prestigious international conferences and holds a portfolio of patents in her name.
After five years as a full-time researcher at Bell Labs, Nesrine transitioned into product management when Microsoft offered her a role as a video  Product Manager at Skype. She relocated to Sweden to join Skype’s Stockholm office, where she led platform growth, developed core video calling experiences, and even collaborated with NASA to integrate Skype with HoloLens devices. She also worked on strategic initiatives like interoperability between Skype and Microsoft Teams.

After four years at Skype, Nesrine thought that video conferencing tools reached a good maturity level and considered exploring new areas. She joined Spotify, where she led product areas such as video podcasts and media quality, helping the company scale its platform to support new formats and a wider range of devices. But when the COVID-19 pandemic hit, her view on the maturity of video communication was challenged. As society rapidly shifted toward fully digital interactions, new user needs emerged, ones that were deeply rooted in emotional experience and human connection.
This led her to Google, where she worked on Google Meet with a mission to create the most delightful digital meeting experience possible. Nesrine worked on features such as background replacement, emoji reactions, and low-light mode—designing for environments where users didn’t just need functionality but needed to feel seen, heard, and comfortable. In 2022, she moved to Paris and joined the Chrome team, where she took on fresh product challenges at the intersection of productivity and emotional resonance, focusing on delivering delightful experiences in Chrome iOS.
In 2024, Nesrine left Google with a new mission: to help companies and product leaders build more delightful products. Having experienced the power of delight first-hand, she became determined to demystify the concept and make it more accessible. Her goal is to help teams move beyond just utility, and toward crafting emotionally engaging experiences that users truly love. Today, she teaches the concept of Delightful products through academic programs, executive education, and corporate training, empowering leaders and organizations to adopt the delight mindset and thrive in increasingly competitive markets.

Nesrine is the author of [Product Delight](https://nesrine-changuel.com/product-delight-book/), a book about how to make your product stand out with emotional connection. 
Nesrine also teaches product management at institutions such as ESSEC and INSEAD Business School. Nesrine lives in Paris.

Nesrine Changuel

Delight as Strategy: How the Best PMs Build Beloved Products (+ Book Giveaway)

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ProductTank NYC

Delight as Strategy: How the Best PMs Build Beloved Products (+ Book Giveaway)

ProductTank NYC

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