In Person-Blacksburg-How Ozmo is Solving Complex Support Questions with NLU
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Search to Conversation: How Ozmo is Solving Complex Support Questions with NLU with David Bates.
We’ll explore Ozmo’s journey from search-based tech support to intelligent, conversational assistance powered by generative AI. You’ll learn how Ozmo handled complex support questions before the rise of large language models, what sparked the shift to conversational AI, and how we developed the Answers API and Ozmo Assistant. We’ll cover the foundational elements of our generative AI solution, share lessons learned during the transition, and highlight how natural language understanding is enabling more scalable, accurate support experiences.
Pizza and soft drinks will be provided.
In Person-Blacksburg-How Ozmo is Solving Complex Support Questions with NLU