What's New in London

The focus of the London release is all about improving the user experience. One of the new features of London is called Agent Workspace. This product is directly targeted to service desk agents and other fulfillers who spend the majority of their time in ServiceNow. It is a direct result of customer feedback letting ServiceNow know that the default UI was not aligned with the way agents actually work.

See how London helps you:

Take chat from conversation to resolution with Virtual Agent
Raise IT satisfaction to new heights with Walk-up Experience
Find previously undiscoverable Kubernetes clusters with Discovery
Get teams to the finish line faster than ever with Essential Scaled Agile Framework
Simplify Security Incident Response with a new user interface
Manage employee documents from hire to retire with Employee Document Management
Tackle critical customer issues before they tackle you with Major Issue Management