PairUp: Journey Management

# ZOOM LINK: https://us06web.zoom.us/j/89470349520

ABOUT THIS EVENT
The SDN Netherlands Chapter is pleased to announce an upcoming virtual meetup as part of our SDN PairUp series, with great in-depth conversations about a topic that has been buzzing in the market: Journey Management!

This meetup will NOT be recorded, so make sure to join this exclusive glimpse into the world of Journey Management.

SDN NETHERLANDS PAIRUPS
The PairUps are a new series of virtual meetups organised by the SDN Netherlands Chapter, in which we invite two leaders in the field of service design and pair them up – one from the Netherlands, one from elsewhere. The two guests will discuss an interesting topic in the realm of service design - this time the topic is Journey Management. We aim to offer you a deep, honest and personal view on our field of expertise through an enlightening conversation between two true experts.

Through the PairUp series, the SDN Netherlands Chapter aims to expand our Dutch 'service design borders' - both literally and figuratively ;) ! Not only do we provide our Dutch audience with new perspectives from across the border, but we also open up our Dutch experts to anyone across the globe that is willing to dial in to the conversation!

GUESTS
Megs Armour - Head of Experience Design at Lloyds Banking Group
Megs is spearheading the design, deployment, and scaling of Lloyd’s Banking Group’s Journey Management discipline. She has led the design of their CX hierarchy and frameworks, their in-house journey atlas, as well as the roll out of their journey management software – determining how it delivers business and customer value.

Radoslav Gulekov - Global Service Design Lead at Randstad
Rado has been at the cradle of journey management at Randstad, and has been designing and operationalising customer journeys for over 6 years. Today, together with his CX colleagues, the use of AI and a lot of perseverance he is busy bridging the global Voice of the Customer programme and the journey management framework.

[Host] Niels Corsten - Sr. Lead Service Design & CX Transformation at Deloitte Digital
As a member of the SDN Netherlands Chapter leadership team and an enthusiast on the topic of Journey Management, Niels Corsten will host this PairUp and will moderate the conversation and questions.

AGENDA
February 25th
16:30 - Start PairUp & Introductions
16:45 - Conversation on Journey Management
17:45 - Moderated Q&A from the audience
18:00 - End

MORE NEWS FROM THE SERVICE DESIGN NETWORK
The Service Design Network Netherlands Chapter is part of a global organization, the Service Design Network. There are many resources, events and training opportunities beyond our local events, which we invite you to explore:
- Discover all the benefits of joining the SDN as a member
- Sign up to receive the biweekly email newsletter Insider, free for everyone and packed with service design content
- Attend the Service Design Global Conference
- Follow training courses and receive globally-recognized Accreditation with the SDN Academy
- Read the journal Touchpoint, which covers the discipline of service design with three issues each year
- Discover the Service Design Podcast
- See what best-in-class service design projects look like, through the SDN Award program and the Case Study collection
Lastly, there are vibrant global discussions occurring in Linkedin and Slack (including a channel for SDN Netherlands)