What we’re about
The New York Chapter of the Service Design Network, historically called the NYC Service Design Collective, is a non profit run entirely by volunteers that aims to strengthen and grow the Service Design community within New York. Ultimately we hope to make Service Design more accessible as a discipline and methodology. We run monthly events to bring together SD professionals, academics, and enthusiasts. All levels welcome.
To review previous event photos, recordings and recap articles take a look at our website https://sdnnyc.com/ and check out the Community section.
The Service Design Network is a global network of Service Design professionals with chapters like us across the world. SDN manifesto: Service Design is crucial for all private and public organizations that want to innovate and improve their service strategies, offerings and the user experiences. The Service Design Network (SDN) is the platform to connect you with like-minded passionate service designers from companies, agencies and universities, and with curious innovators who embrace and apply this approach for the better of their organizations and for people.
Upcoming events (1)
See all- Talk & Discussion - Design's hidden power: Focusing inward for impactSmart Design Brooklyn Studio, Kings County, NY$10.00
## Details
TUES, May 13 - 5:30 PM EDT
Talk & Discussion: Design's hidden power: Focusing inward for impact
Hosted by Smart Design
Event Description
The same design methods used to create great products and customer experiences can be just as effective inside your company. These approaches can improve internal tools, streamline processes, and support organizational change, offering creative ways to enhance how your teams work together. Hear directly from experts applying these principles and join a panel discussion with design leaders from The New York Times, Wells Fargo, IBM, and Smart Design.Panel guests include:
Yvonne Tran, Product Design DirectorThe New York Times
Joe Jancsics, Principal Service Designer, Wells Fargo
Shani Sandy, Design Executive, IBM
Cameron Hanson, Strategy Director, Smart DesignThey will share practical strategies and real-world examples covering:
- How to identify opportunities for internal improvement
- Techniques for gaining buy-in from colleagues and leadership
- Ways to use design effectively to create meaningful change within your teams and organization
Agenda
- 5:30 PM Doors open
- 6:00-7:00 PM Panel discussion
- 7:00-7:30 PM Networking
Address
Smart Design Brooklyn Studio
4th Street & Morris Ave
Building 127, 3rd Floor
Brooklyn Navy Yard
Brooklyn, NY 11205#### Getting to our studio
The easiest Navy Yard entrance is Sands Street (marked 1 on the map), as it is most direct from the subway. Please note that Cumberland Street (marked 2 on the map) will be closed for construction through March 2026.
Our entrance is between buildings 41 and 127 (our building). When you enter our building, open the interior door to access the elevator for the 3rd floor.***Please have your event confirmation email with you to show the guard attendant for entry. Let them know that you are here for a Smart Design event.***
Financial Transparency & Scholarships
- As a non-profit, we do our best to strike a balance between making our events available to all and ensuring we keep the x
See you there :)
David, Francesco, Yasmin, Cameron, Lynn, Nicholas, & Barry
