Twenty Years of Service Design

Tuesday, September 15th, 6:00-8:00 PM EDT
Presentation & Discussion

Twenty Years of Service Design
Roberta Tassi, in conversation with Antonio Cesare Iodarola and Sara Manzin

Event Description

“For twenty years, every single day, I’ve been either explaining to somebody what service design is, or trying to prove to a client the value of the design approach, and today more so.”

This event is a reflection on the service design value and practice, and how it has been changing and adapting to the evolutions in the broader context. From advocating for the adoption of human-centered approaches, to accompanying digital transformation processes and, more recently, supporting AI transitions: what has changed and what has not? What are the core competences to protect, strengthen and even expand? And how does our service design work translate into impact on the communities, companies and businesses we serve?

The talk will feature stories from past projects and introduce emerging frameworks and models, to set the ground for an open conversation and exchange of reflections. The hour will end with a short workshop session, focused on take-aways related to the business impact of service design.

About Our Speakers
Roberta Tassi
Service Design pioneer, author of servicedesigntools.org (published in 2009), founder and director of oblo (hyper-specialized service design agency based in Milan, Italy), former Head of Service Design for the Digital Transformation Team of the Italian Government (2017-2020) and Principal Designer at frog (2010-2016).

Agenda

• 6:00-6:30PM Meet & mingle over food and drink
• 6:30-7:30PM Presentation
• 7:30-8:00PM Discussion & Networking
• 8:00PM - ? After-Party

Address
Intuit
51 Astor Place
New York, NY 10003

After-Party:
Cuna Bar
The Standard
25 Cooper Sq

Financial Transparency & Scholarships
As a non-profit, we do our best to strike a balance between making our events available to all and ensuring we keep the lights on. For this event, we are charging $10.

• If this amount is prohibitive for you to attend this event, please message Barry on Meetup and we’ll provide you a scholarship to this event. You can also email us at sdn.newyorkchapter@gmail.com as we may miss messages on this platform.
• If you’d like to provide scholarships, please message Barry at at sdn.newyorkchapter@gmail.com and he will follow up with you.

See you there :)
David, Francesco, Yasmin, Cameron, Lynn, Nicholas, & Barry