What we're about

This is a group for anyone interested in service design, evolving service systems, translating research into actionable strategy and sustainable designs. We will focus on building practical skills in order to solve systemic problems.

All skill levels are welcome. I started this group to create an accessible way to build service design capabilities and a community of practice here in the greater Philadelphia area. This group is an extension of SERV/ Corp.'s social mission to make service design a powerful tool available to everyone so all events will be free and open to the public.

Upcoming events (1)

Non-profit vs. For-profit: Failures and Successes in Service Design

Capgemini Invent Design Studio

How might we apply Service Design to the fields we love most? Join Ashleigh Choi and Derek Peterson for a fireside chat about their experiences applying Service Design in the Non-profit and For-profit field. Learn how you can use SD tools and methods in your work whether it is UX/CX/IxD/product design, design research, change management, anthropology, marketing, business analysis, or even your university projects. Be prepared to bring your questions and chat! Food and Drinks provided! Agenda 6:30 Networking, Food, Drinks 7:00 What is Service Design? + Case study Presentations 7:40 Panel Questions Ashleigh Choi, Service Design Lead, FOREFRONT With a heart for change, Ashleigh is a service designer looking to effectively use the resources she has to connect people, places, and organization to create an impact. She looks to go on the ground to uncover true human-centered needs and works to curate strategies to creatively solve problems. Ashleigh has a background in Engineering from Cornell University and is currently pursing Masters Degrees in Industrial Design and Design Management at Savannah College of Art and Design [SCAD]. She has experience working as a teacher, researcher, and consultant in the fields Finance, Knowledge Management, Secondary Language, Electric Transportation, and Innovative Tech. About FOREFRONT Charity FOREFRONT Charity is a 501(c) non-profit organization that seeks to bring sustainability and empowerment to developing countries. With the mission to enable every person, equip leaders, establish self-sustaining communities, FOREFRONT uses a unique four-pillar approach in the areas determined to be most impactful: Hydration, Education, Health, and Empowerment. With 21 water wells built and an international primary school in the pipeline, FOREFRONT is an organization passionate to act upon their convictions of holistic qualitative development that goes beyond just numbers. Derek Peterson, Lead Design Researcher, Capgemini Invent Derek works with businesses to uncover game-changing insights about their services as Lead Design Researcher at Capgemini Invent. Focused on making meaningful experiences between people and technology, he works with businesses to understand their customers and employees, then translates that discovery into practical solutions that maximize company and human benefit. With a background as a project manager, information architect, UX generalist, and user researcher, Derek has developed strategies across diverse industries, including Fortune 500 companies, top universities, and local Philly arts and culture organizations. About Capgemini Invent As the digital innovation, consulting, and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs envision and build what’s next for their organizations. Located in more than 30 offices and 10 creative studios around the world, its 6,000+ strong team combines strategy, technology, data science, and creative design with deep industry expertise and insights to develop new digital solutions and business models of the future.

Past events (7)

Service Design Drinks

Love City Brewing

Photos (30)