June 18th - Q2 2026 ServiceNow User Group

Please note: This is our ServiceNow User Group (SNUG) session, open to all ServiceNow practitioners. It's the renamed version of what used to be our general developer meetup.

A couple of related events to be aware of:

• If you're a technical practitioner who wants to get hands-on and build, we now run a separate developer meetup format. Our next one is a BuildAgent hackathon: https://www.meetup.com/servicenowyyc/events/315001233
• The public event sponsored by ServiceNow is called "SNUG Live." It's run by ServiceNow, not by this community, and is completely separate from what we organize here.

As always, our community events include no recruiting, no sales, no commercial discussions and no minors.

Please RSVP as we can't accommodate walk-ins.
If you share with a colleague, remind them they need to join the Meetup group first AND then RSVP to the event.

Agenda:

• Knowledge 26 Highlights
  Andreea Grecu
• Prompt Engineering: The Everyday Skill - How technical and process folks should think about prompting and get the most out of it.
  Matthew Rempel
• AI in Practice: Leadership and the Next Generation of Talent - How do leaders grow talent while balancing AI.
  Juan du Toit & Mandeep Bal
• ServiceNow Journeys: Charting the Course - Sharing stories on different paths into ServiceNow and the support to get there.
  Aymen Akhter & Phil Milly

A selection of snacks will be provided - including vegetarian and gluten-free options.

Expect practical insights, straight talk, and a few strong opinions from people actively working in the space.