Quantitative Metrics and Qualitative Assessments by Andrew Etter

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160 Spear St., Ste. #1700 · San Francisco, CA

How to find us

160 Spear Street is set back from the street. You enter through a courtyard next to Specialties Bakery. You'll find us on the 17th floor in the Bruce Bochy conference room.

Location image of event venue


In this talk, Andrew goes beyond "clear, concise, correct, and complete" and explores a better method for determining the effectiveness of documentation. How can the intersection of quantitative metrics and qualitative assessments prove our value, guide our actions, and make us better writers?

Andrew Etter is a senior technical writer at Amazon Web Services and the bestselling author of Modern Technical Writing: An Introduction to Software Documentation. He's worked in the software industry for 11 years as a tester, trainer, writer, and manager.