Session 1 - Countdown to Team ’26: Modern Service Management @ Atlassian Sydney
With only three weeks until Team ’26, the future of service delivery is arriving fast. Join us at the Atlassian Sydney office for an exclusive community event exploring how the best service experiences—much like the best professional partnerships—are built on human connection and smart automation.
What’s happening in March:
Jira Service Management (JSM) users are officially getting access to the ‘Service Collection’! This session is your roadmap to understanding what’s included and how to hit the ground running before the big announcements at Team ’26.
What we’ll explore:
We’re keeping it high-level and practical. No deep-dive coding—just a clear look at how these tools unite to support human-centered teams:
Jira Service Management (JSM)
Assets & Customer Service
Rovo AI (The heart of your AI-enabled service)
Session 2 "Solving the Right Problems: Human-Centered Service in the Age of AI"
This is different where we are crossing over Atlassian Community with Signal Not Noise.
"We’re living through what many people call the 4th Industrial Revolution, and every time the world shifts like this, the nature of work changes in ways that aren’t always obvious at first. Jobs don’t just get faster or more efficient, they start to shift.
The problems we think we’re solving often turn out not to be the real problems we should be solving anymore. In this session I want to explore how to recognise those moments, how to question the work we take for granted, and why in a world where building solutions is getting cheaper and easier, the real challenge is learning how to focus on the right problems in the first place."
Agenda
5:00 PM: Arrive, greetings, grab a drink and say hello
5:30 PM: Service Collection and Chloe Martin
Chloe Martin and all things Service Collection
6:00 PM: Pizza, networking
6:30 PM: Peter Lee, James Zhang and Terry Haayema present Solving the Right Problems: Human-Centered Service in the Age of AI
7:15 PM: Networking, wrap up and say good-bye
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Speakers
Chloe Martin - Atlassian (ITSM Solution Engineer)
Peter Lee - Berst.io (Founder)
As an experienced leader, I have a proven track record of transforming teams and delivering
successful products across a variety of industries. With a passion for empowering teams andinfluencing positive change, I bring a unique set of skills in transformational leadership andproduct delivery that sets me apart. I am committed to leveraging these skills to drive growth and<…
Terry Haayema - PM-Partners
Terry is Principal Agile and Business Transformation Consultant at PM-Partners with over 30 years experience successfully delivering technology outcomes and rescuing troubled programs and projects for some of the largest and most successful corporations, not-for-profit organisations and government departments in Australia, Europe and the USA.
For the last 11 years, Terry has been working…
James Zang
My "why" is to enrich and inspire others to live a full life through unconditional love.
Transformation begins with "me" - you don't talk about it. You live it.With nearly a decade as an Enterprise Coach I've worked inside one of Australia's most complex, regulated enterprises. I've helped teams and leaders navigate large-scale transformations, remove organisational impediments, …
Moderator
Mark Higgins - Atlassian Community Leader
I've spent 6 years as a Community Leader / Champion. During the last two, I sea changed from IT Manager, to ITSM Consultant, and completed enough certifications to have the OLD title of Atlassian Certified Expert. I can talk for hours on JSM.
Hosted By
Mark Higgins, Atlassian Community Leader
I've been a supporter of Atlassian and its products since they where a small office in Sydney, which goes back to the start of the century (nearly).
I've been in IT forever, even before it was called IT, as was known as the EDP department. Starting in 1984, just after the first PC came out, I've seen and been involved in so much change in IT, that its unrecognizable from the time I started.
I remember Windows NT4, Windows 3.1, SQL 6.0 , floppy disks and a number of others that are now consigned to history.
To be part of the community, is very rewarding, and I've always been someone who volunteers, from coaching my son's soccer team, from the U7's, cricket teams, my daughters soccer team, my work with Oxfam.
I love community sport events, having done 17 Oxfam trail walks, more than 10 City to Surfs, Countless Gong Rides, Bowral Rides, half a dozen Half marathons, and 20 years ago, the Sydney marathon.
Now, its mostly cycling, and my South Sydney Rabbitohs, and now that I can WFH, my labradoodles, Casper and Willow.
Prashant Gami, Atlassian Community Leader
For decades, Prashant has been helping businesses stay ahead of their competition by creating a culture of continuous innovation that adds significant value. After scaling multiple businesses and leading some of Australia’s biggest dev teams, Prashant is using his expertise, in-depth knowledge and passion for technology to drive hypergrowth for his clients at x·enabler.
Pragya Malhotra, Atlassian Community Leader
😼 Tom Zhu, Atlassian Community Leader
Hi, I’m Tom Zhu from Shanghai, now based in Sydney, with a deep love for technology, cats, and multicultural collaboration.
Over the past decade, I’ve worked across industries like Fintech, Blockchain, and Atlassian consulting, and was running TMAN Consulting, an Atlassian Silver Solution Partner, Now I just joined Systemology recently.
I’m passionate about solving problems with tech, sharing insights, and building connections in the global Atlassian ecosystem.
James O'Connor, Atlassian Community Champion
I've been in the IT industry for nearly three decades, starting out as a developer back in the mid-90s before moving into the world of Business Analysis. I now run a team of fantastic BAs in the daily battle to create software that adds value for our customers, with Atlassian products as the backbone of all our processes.
I've been a user and a fan of Atlassian products for over 10 years, and I'm always happy to lend a hand to those just starting out using Jira or Confluence. If you have any questions or just want to have a chat, drop me a line!
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Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
Complete your event RSVP here: https://ace.atlassian.com/events/details/trello-sydney-presents-atlassian-service-collection-and-human-centered-service-in-the-age-of-ai/.
