Customer Experience

### Hopeful Cafe Conversations @Panera Kentlands **You are cordially invited to join in the conversation to catch the positive vibe... a cup of coffee, or another of your favorite refreshment.** **At NEW HOPE CAFE CONVERSATIONS on 3rd Saturdays, Monthly** **Address: Panera, 285 Kentlands Blvd., Gaithersburg, MD 20878** **Zoom Link: https://us06web.zoom.us/j/83326239362** ===== **New Hope Workshop**: What is Negativity Bias? How do we get ahead of it to reach more positive outcomes in work, life, and relationships? Discover the difference between goals and outcomes. 1\. How do we reaffirm ones role\, despite negativity bias from others? 2\. The New Hope Community Affirmative Statements of Foundational Principles 3\. Your Perspectives in Conversation **"Star Points Meal Deal"** If you have New Hope "Star Points 💫" you can get a discount on a meal. Also you can earn Star Points, if this is your first time attending Cafe Conversations, in-person. Ask Gene, newhope321community@yahoo.com, 240-848-0808.

Our True Self – Soul – has both a cherished legacy and a dramatic destiny. The legacy is our unique talents, limitless creativity, and God’s unconditional love. The destiny is an Eternity of growth, service, and joy as we apply our gifts to the upliftment of all life. How can we use the opportunities of this lifetime to unfold into our best and highest self? How can we identify and refine our greatest gifts so that we can begin living a more fulfilling and self-directed life today? In this lively interactive session, we’ll explore:  Practical tips for fulfilling your destiny.  Techniques for welcoming more of God’s love into your life.  ECK teachings that reveal how to take the next step toward shaping your future. Guests will receive a free copy of the book, Love—the Keystone of Life, while supplies last. We’re looking forward to seeing you there! A flyer for this event is available for you at: https://eck-va.org/wp-content/uploads/2026/05/Poster-for-June-14th-2026- Love-the-Keystone-of-Life-Shaping-Your-Own-Destiny-Rev-2c.pdf

Regular coffee meetup for people to meet, make new friends, or enjoy general conversations with coffee. Great for those who are new in town or looking for new activities to do! This will be held at Weird Brothers Coffee at Worldgate Centre in Herndon. Afterwards, if anyone is interested, we can grab lunch at whichever nearby restaurant in the shopping center. Additional Note: If you are on the Wait List, you can still feel free to attend if you wish.

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Join us for conversations that go beyond small talk, diving into topics like the shifting nature of spirituality, the challenges and joys of midlife transitions, the impact of culture and capitalism, and the search for meaning in art, travel, and daily life. Our gatherings are about genuine, thought-provoking dialogue, with no set leader or strict agenda—just an open space to share ideas, perspectives, and experiences that matter to us. The direction of the discussion is shaped by everyone who shows up, making each event unique and enriching. Come ready to share, reflect, and connect with others who are also seeking deeper conversations. Let the conversation flow from topic to topic. Optional questions are listed below.

Optional Questions: Life Stages & Transitions

1. What did you think you'd have figured out by now that you're still completely winging?
2. When did you realize your parents' advice was for a world that no longer exists?
3. What are you finally old enough to stop pretending to care about?

Optional Questions: Identity After the Roles

4. Who are you when nobody needs anything from you?
5. What dream keeps resurfacing even though the "practical" time has passed?
6. How do you handle having the freedom you always said you wanted?

Optional Questions: AI & Being Human

7. What human experiences will AI never truly understand?
8. If machines handled all your have-to's, what would you actually do?
9. What becomes more precious as everything becomes automated?

Optional Questions: Belief & Meaning

10. What certainties have you given up, and what rushed in to fill that space?
11. How has knowing someone who died changed how you live?
12. What do you believe now that would shock your younger self?

Optional Questions: The Modern Psyche

13. What anxiety do you carry that previous generations didn't have?
14. Which of your survival strategies are you ready to retire?
15. What uncomfortable truth about happiness did it take you years to accept?

Optional Questions: Work & Purpose

16. When did you stop believing that your job would complete you?
17. What would you do for work if money and status weren't factors?
18. How has your definition of "making it" changed over the years?

Optional Questions: Relationships & Connection

19. What relationship dynamic do you keep recreating, and why?
20. When did you realize your parents were just people trying their best?
21. What kind of loneliness doesn't go away even when you're with others?

Optional Questions: Time & Mortality

22. What are you running out of time to say or do?
23. How differently do you spend your time knowing it's finite?
24. What will you regret not trying, even if you fail?

Optional Questions: Society & Culture

25. What social convention do you follow even though it makes no sense?
26. Which generation do you understand least, and what might you be missing?
27. What aspect of how we live now will seem insane in 20 years?

Optional Questions: Personal Philosophy

28. What rule for life did you create after learning something the hard way?
29. When did you stop believing that everyone else had it figured out
30. What paradox about life have you learned to live with?

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

We will be meeting at Starbucks to learn together. Come with an online class you're already going through or an interest and we will try to connect you with a course where you can learn it. Already have a skill you want to contribute to a Kaggle Datascience competition? We will work on these too! Laptop required :)