Let's eliminate the unknown error! – with Charlotte Claussen (online)
Details
The best error message is the one that doesn’t exist. However, we can’t completely avoid error messages, so we need to focus on how we can prevent panic and make the error messages helpful. Even when an unknown error occurs, we can often say something more helpful than “unknown error”.
There are many good articles that explain the principles of a good error message text, but there isn’t much guidance on how you can get the information you need or work with stakeholders to make improvements. And what do you do when engineers add an “unknow error”, and they genuinely think there isn’t any information to give? Charlotte will tell you how she works to get information and to improve error scenarios, and she will share examples of how “unknown errors” could be turned into something more helpful.
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SPEAKER
Charlotte Claussen is a UX writer and content strategist with experience from startup, agency, and corporate environments. She has always been interested in how people know what to do with stuff, and why they sometimes get it wrong.
In her work, she is motivated by helping people, and she enjoys the challenge of reducing the cognitive load for users while meeting business needs.
Connect with Charlotte on LinkedIn or on Twitter.
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AGENDA
Virtual door opening will be at 19:00 Swiss time (GMT+1). We'll have a talk by Charlotte, followed by Q&A. Afterwards (ca. 20:00 or 20:30), we'll do one or two rounds of speed networking for those who want to stick around.
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SPONSORS and SUPPORT
We’re volunteer run, so we depend on sponsors and individual supporters to make these events happen. If you enjoy our events, you can buy us a coffee on KoFi – or get in touch with Lara (lara.portmann[at]discourse.ch) to discuss other ways of sponsoring our events!