What we’re about
This is the Meetup group for the Vancouver Customer Success community, and those interested in Customer Success.
This is a great networking opportunity for professionals (and aspiring professionals) in the Customer Success domain to share best practices with each other. It's a way to find out what works and what doesn't so you can focus on the right areas to up the ante on your Customer Success game.
We meet bi-monthly at various tech companies across town, including the likes of Hootsuite, Eventbase, Thinkific and Absolute software.
Hope to see you there!
John, Jean, Eva, Maria, Jackie
Upcoming events
1
Vancouver Customer Success Community: “AI across the Customer Success Journey"
RSVP VIA LUMA, Hornby Street, Vancouver, BC, CA🌆 Vancouver Customer Success Community: “AI across the Customer Success Journey”
Join Vancouver’s growing Customer Success community for an evening of learning, inspiration, and networking — featuring three rapid, high-impact talks on how CS leaders are applying AI in everyday CS workflow.
This session moves beyond theory and into real-world applications, covering how AI can accelerate onboarding, improve handovers, and strengthen retention. Whether you’re a CSM, CS leader, or RevOps professional, this event is designed to spark ideas you can take back to your team the next day.
RSVP now via LUMA https://luma.com/bqd25xjp
💡 Featured Talks
1️⃣ Liz Lee — CSM Onboarding with AI
Founder, eleeconsulting.ca | Former early CS leader at Hootsuite
How AI can accelerate CSM onboarding and support continuous enablement throughout the customer lifecycle. Includes practical tips for navigating client AI policies and creative workarounds for restricted environments.2️⃣ Ellie Hutton — Sales-to-CS Handover with AI
Fractional CX Executive & Leadership Coach
Live demo: using a custom GPT to streamline and enhance the sales-to-CS handover process, driving better alignment and customer outcomes.3️⃣ Alicia Taggio — Retention & Feedback with AI
Director of Customer Success, Tradable Bits | Former Customer Marketing at Hootsuite
How to leverage tools like Gong and Grain to identify churn risks, extract feedback trends, and craft data-driven product stories that resonate.***
👥 Led by emcee Michelle Bucek, Senior CS Leader at Fable, who brings 14 years of CS experience and a mission to strengthen Vancouver’s CS community network.
The event will be hosted by the entire team of Vancouver CS Community leaders, for an evening of celebrating collaboration and innovation in Customer Success. Thank you to Convergence for graciously lending their space for the event.
RSVP now and join fellow Customer Success & Revenue leaders for a thought-provoking discussion followed by networking and community-building. https://luma.com/bqd25xjp
5 attendees
Past events
36
