Real-World Examples: How AI Elevates Customer Centricity

Why does customer centricity fail in execution? We’ll unpack the common pitfalls and show live demos of how AI turns feedback into action—integrating the Voice of the Customer with automated feedback analysis, dynamic personas, key-user loops, and many other examples.

Expect practical cases using Microsoft Copilot, agentic workflows, and multi-agent systems.

What you’ll experience

• Live demos and short, hands-on exercises
• Real world examples (wins + lessons)

Bring: Your laptop. A Copilot license is helpful but not required.

Join us at our office in Zürich for a compact session with demos, Q&A, and networking.