South Bay Customer Success August Meetup

Awesome networking & learning for Customer Success professionals at the South Bay's only Customer Success event!

We will have presentations from Customer Success thought leaders and practitioners.

Topic: The Benefits of Adding Premium Consulting Offerings to your Customer Success Team
Speaker: Mike Merit, Vice President, Customer Success Ayla Networks

Description: A successful customer success strategy starts with an understanding of customer's needs. Consulting services can be offered as premium Customer Success based on this understanding and it's easy to get customer's to see the value as it's designed for their needs.This session will show how Customer Success can be transformed into a revenue generating function by adding premium consulting offering including designing, packaging, and presentation of the consulting services.

Topic: Customer Engagement Strategy
Speaker: Roger Lee, Sr. Director, Customer Relations, FDB (First Databank)

Description: Successful Customer Engagement is more than just calling to say, "Hi". To fully engage with customers companies need to take a multi-faceted approach. This session will show how FDB has developed a strategy to engage with their customers and the results.

We will have food & drinks courtesy of our sponsors!