If you're a cloud computing (SaaS, IaaS, PaaS, MSP, mobile) manager whose mission is to onboard, serve, retain, and grow customer relationships, this Meetup is for you! Join us for terrific networking, learning, and sharing ideas to combat customer churn and increase loyalty. We're a local chapter of the Customer Success Association (http://www.customersuccessassociation.com). Topics include new technologies, "best practices," management systems, and people dynamics. Attendance is free and all are welcome.
Is your solution delivering business value? How do you know?
Most Customer Success Managers struggle to “connect the dots” and prove organizational impact. It’s not good enough that your users like their new technology—their bosses must justify your solution’s ROI in ways that are salient to the business. A commitment to shared goals is key for establishing trusting relationships and true business partnerships. How can you better define, focus, measure, and improve those customer outcomes?
Join Drew Kelley, Enterprise Account Executive at MetaCX, a start-up poised to help SaaS companies demonstrate customer business impact in an entirely new way. He’ll talk about why the value promised at deal closing is so rarely kept by the time of renewal. Drew will also examine value identification, measurement, and realization throughout the customer experience, including:
• Selling Business Outcomes
• The Critical Sales-to-CS Handoff
• Collaborating with Customers
• Connecting Usage to Business Outcomes
• Conducting Effective Quarterly Business Reviews