If you're a cloud computing (SaaS, IaaS, PaaS, MSP, mobile) manager whose mission is to onboard, serve, retain, and grow customer relationships, this Meetup is for you! Join us for terrific networking, learning, and sharing ideas to combat customer churn and increase loyalty. We're a local chapter of the Customer Success Association (http://www.customersuccessassociation.com). Topics include new technologies, "best practices," management systems, and people dynamics. Attendance is free and all are welcome.
It's no surprise that quantifying the impact you have as a Customer Success professional is a challenge. After all, you are responsible for orchestrating the resources of your organization to deliver the best result for your customers. Even though you are not responsible for "doing" all of the work, you are responsible for ensuring all of the work gets done.
So... How Do You Quantify Your CS Impact if you aren't the one doing all of the work?
Join Nils Vinje, founder and CEO of Glide Consulting and one of the premier Customer Success consultants, in an engaging workshop where you will...
· Discover how to quantify your impact as a Customer Success professional
· Find out Nils' simple 3-step process to eliminate ambiguity forever when it comes to quantifying your CS impact
· How to take any activity and turn it into a metric that can be executed, reported on and improved
Assignar is our host at Galvanize on Delaware Street in Denver.