If you're a cloud computing (SaaS, IaaS, PaaS, MSP, mobile) manager whose mission is to onboard, serve, retain, and grow customer relationships, this Meetup is for you! Join us for terrific networking, learning, and sharing ideas to combat customer churn and increase loyalty. We're a local chapter of the Customer Success Association (http://www.customersuccessassociation.com). Topics include new technologies, "best practices," management systems, and people dynamics. Attendance is free and all are welcome.
Most companies rely on NPS and CSAT to measure satisfaction. But while both are useful for understanding general sentiment, they’re poor predictors of actual behaviors, especially when it comes to large, strategic, B2B accounts. Is there a better way?
Join us as Steve Bernstein, CEO of Waypoint Group, describes a much more effective way to engage all key customer stakeholder contacts – from Decision Makers through to Admins and End Users – in the right way at the right time, and at SCALE. He will explain how B2B companies can: • Obtain a more accurate predictor of churn • Increase engagement and build stronger relationships with the right contacts • Boost feedback rates (including with executives) by 80% or more • Collect more insights about what’s REALLY working and what needs-improvement within your accounts and across the business
Steve will share case studies and templates that you can use to strengthen your customer relationships immediately.