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If you're a cloud computing (SaaS, IaaS, PaaS, MSP, mobile) manager whose mission is to onboard, serve, retain, and grow customer relationships, this Meetup is for you! Join us for terrific networking, learning, and sharing ideas to combat customer churn and increase loyalty. We're a local chapter of the Customer Success Association (http://www.customersuccessassociation.com). Topics include new technologies, "best practices," management systems, and people dynamics. Attendance is free and all are welcome.

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Scale with Agility!

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A chronic challenge in Customer Success is to focus your human resources on your monster accounts while at the same time protect and grow your smaller customers. How can you scale your "long tail" opportunities quickly and effectively?

Join us virtually as Karin Stewart, Director of Customer Success Operations at Matillion, shares what's she's learned about building an agile, scalable operation. She's a pro, having previously done this at TestPlant and Splunk, and she'll share the approach she's refined along the way. Don't miss this talk if you're challenged with doing more with less!

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Discover Successful CS Strategies

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