Next Meetup

Managing Knowledge in Operations
All of us here at the KMLF organising group wish you all the best for the New Year! Read on for the details of our first session for 2018... How does a growing service industry match rising customer expectations with increasing costs, diminishing budgets, and with imperfect and changing knowledge? Knowledge Centred Service (KCS) tackles those challenges by turning knowledge reuse, improvement and creation into a team sport. At this KMLF session, Aprill Allen will lead a facilitated conversation and activities about KCS in the Support context. Participating in this event will help you to: • Learn what's involved in KCS • Understand why context, consistent structure and collective experience are crucial to achieving improved customer satisfaction • Participate in a discussion on tools we as knowledge managers can use to help drive a successful KCS program One of the activities will use the Organizational Zoo cards to consider the best behaviours for the various KCS roles. Our Facilitator Aprill Allen is an independent knowledge management consultant, who typically works with enterprise IT Service Management leaders and startups wanting to improve support and sales operations. She's a certified KCS v6 practitioner and soon to be certified trainer. With a long history in IT operations, Aprill's interest in knowledge management grew out of the stress reduction she experienced with the simplest of knowledge management tools—the knowledge base. KCS is the engine that drives a successful knowledge sharing capability in an operational environment and it's fuelled by behaviours. Agenda: • 6:00 - 6:30 Networking over drinks and nibbles • 6:30 - 7:45 Exploration of the topic • 7:45 - 8:00 Wrap up and informal conversations • 8:00 Dinner for interested parties

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What we're about

Public Group

KMLF – Melbourne Knowledge Management Leadership Forum

The KMLF is a face-to-face education and networking forum, run by KM practitioners for KM practitioners.

Meetings are usually held at least once per month in the central business district in Melbourne, Australia. Membership is free, and attendance at meetings usually requires a small donation to cover drinks and nibbles.

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At KMLF meetings, members can participate in addressing and discussing issues regarding knowledge management and related topics. The aim of this participation is to set the foundation for a casual network of interested practitioners and scholars to discuss knowledge management and its impact on both business and government organisations.

The regular attendance at forum meetings is between 20-40 people. These represent executives and knowledge management practitioners from government and a range of corporations and SMEs. Academia, consultancies and vendors are also represented. Industries represented include legal, defence, manufacturing, C&IT and banking & finance. Our committee includes senior consultants, managers and executives from government and commercial enterprises and KM practitioners.

Meetings usually start at around 6 pm. The formal session usually wraps up by 7:30 pm, with networking and refreshments afterwards. After that, anyone interested can then adjourn for further discussions over dinner at a restaurant nearby.

Best regards,

The Organising Committee

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