Beyond Call Centres: Building an AI‑Powered Call Centre with Amazon Connect
Details
Kia ora, dear students
We're thrilled to announce the upcoming event from AWS Cloud Club for our students in the Auckland community! Whether you're a seasoned cloud practitioner or new to the field, we welcome you all to join us for an evening of connection with fellow AWS enthusiasts, insightful talks, and, of course, delicious pizza and drinks.
A special thanks goes to AUT, who have kindly provided us with their space!
Our guest speaker is Kobe Xu, AWS Community Builder and Specialist Lead at Deloitte Engineering, who will present a hands-on talk:
“Beyond Call Centres: Building an AI‑Powered Call Centre with Amazon Connect.”
Event details
When: 5:00 PM – 7:00 PM, Thursday 26 March 2026
Where: WG126 in AUT WG building
Agenda
5:00 PM – Welcome and networking
5:30 PM – Food and beverages
6:00 PM – Workshop: “Beyond Call Centres: Building an AI‑Powered Call Centre with Amazon Connect” – Kobe Xu (AWS Community Builder, Specialist Lead at Deloitte Engineering)
6:45 PM – Q&A, announcements, and networking
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Shout-Out:
HUGE thanks to our sponsors, AUT for the Amazing Venue, and AWS User Group/ AWS for sponsoring AWSome Pizza and Drinks.
Discover more about them and other AWS clubs in Auckland:
AWS User Group: https://awsug.nz/
AWS Tools and Programming Meetup: https://www.meetup.com/auckland-aws-tools-meetup/
Auckland AWS Community Meetup: https://www.meetup.com/aws_nz/
Code of Conduct
AWS Cloud Club at Auckland is committed to providing a friendly and welcoming space for everyone who attends our meetup events, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. Any form of harassment, racism, misogyny, or xenophobia is unacceptable. Participants violating these rules will be invited to leave the meeting.
We look forward to seeing you all!
Feel free to join us on our New Slack channel: https://join.slack.com/t/awsusergroup-nz/shared_invite/zt-2dl84adxe-ECk4zxv8Vcm2b_wcVsScJg
PLEASE NOTE!!!
By RSVP this event, you will automatically be considered that you understand this is a student lead meet up group for students and have read and agree on the code of conduct https://aws.amazon.com/codeofconduct/