Recording: April 2023 Meetup Community Building Office Hours

Learn the essentials of managing your group, hosting events, and making the most out of Meetup’s features.

Ready to build a thriving community on Meetup? We’ve got you covered. Hear your questions get answered during office hours hosted by Meetup’s Community Support team.

Watch the recording with two of Meetup’s customer support professionals, Alex Marden and Colin-Pierre Larnerd, for essentials on managing your group, hosting events, and making the most out of Meetup’s features.

Main Takeaways:

Product Updates

  • The Event Scheduler now has the ability to choose which event communication tool to use: Event Chat, Event Comments, or both
    • You must choose at least one tool to keep on.
    • Once you save or publish the event, you cannot change the setting.
  • Organizers and Member+ subscribers can now see attendee insights on the event page
    • Insights:
      • How many members will be attending for the first time
      • The ratio of genders
      • How many members are in your age range
      • What members are looking for
      • The interests you share with fellow members

Questions from the Meetup Community

  1. “If a person has already turned off email notifications and joins my group, they don’t seem to receive my messages. Can we ensure our mailing list announcements are sent regardless of the settings?”
    • Meetup empowers your members to decide which notifications they receive to either their email inbox or their mobile device.
    • Learn more about what types of notifications members can receive here
    • We’d suggest listing specific expectations for members in your group description, so when they join they know how to adjust their notifications and stay informed about your group’s activities.
  2. “How can I change the name of one of my Meetup groups easily? I still can’t figure this out.”
    • You can change your group’s name, description, or even the URL at any time in your group settings.
    • Watch the demo (9:12)
  3. “If I want to set up more than 3 Meetup groups, do I need to have a new email address? How do I do this?”
    • Meetup Pro enables organizers to create a network of an unlimited number of groups. It’s especially useful for businesses or organizations setting up similar groups in different cities or countries. Meetup Pro can cost up to $35 per month per group.
    • If the cost is prohibitive for your community, some organizers do create a new account with a different email address and set up a separate standard subscription where you can organize a maximum of three groups.

Top Q&A Questions and Resources:

  • My meetup had a strong boost beginning, but it slowed down after a week. Why did it happen? What’s the best way to keep the flow of people into the group and how can I grow the number of people attending?
    • Colin: The reason for the decline is because, as Alex mentioned, when you create the group, we blast an email or notification to people in your area who are interested in your group’s topics. So when you created your group, everyone got notified. So that’s probably why you’re not seeing a huge increase in members. To grow your group, it really comes down to consistency. When you’re hosting regular events, that are ideally quality events, and welcoming new people, your group will continue to grow. Also, make sure you’re communicating with people on Meetup. You can use your contact members tool, event chat, event comments, mailing list, or the discussion board to reengage members. It is really valuable for people to know that this is an active group which will inspire them to actually show up.


Last modified on May 2, 2023