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Job posting - Tech Support - NOC - fluent in Japanese - see below

From: Suzanne
Sent on: Wednesday, June 29, 2016 9:04 AM

Please contact the recruiter listed below if you are interested or want to learn more.


About the Job
The NOC Technician is a technical professional supporting first line DDoS attack mitigation and detection/alerting process. He or she uses IP networking, support tools, and data analysis to perform first-response detection and diagnosis (initial) of all network service and attack-related events in the Security Operations Center.

This is an excellent position for somebody interested in gaining practical experience in security and network operations. This position has heavy customer communications component.

* Operational process development and monitoring of operations center in large global environment.
* Participate in day, evening or overnight security operations center shift schedule.
* Troubleshoot network connectivity and routing issues and work directly with peer providers to determine root cause.
* Respond to and internally route trouble tickets via support queues.
* First response to all operational service issues.
* Coordinate customer conference call and internal participation.
* Interface with Security Operations Center engineers on attack-related issues.
* Monitor and respond to all required Operational Support System events.
* Directly communicate with customers across the globe.

Basic Qualifications
* 1 year experience in a technical support/ facing role.
* Fluent in Japanese.
* 1 year experience working in Linux/UNIX environment or RHCT.
* BS degree or equivalent experience.
* 1 year experience in network protocols: HTTP(S), TCP/IP, SMTP, DNS, SSL.
* 1 year experience with security issues and access control mechanisms (firewall, ids).

Cole Cochran
Senior IT Recruiter
TalentLinc, Inc.

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