CXŌ - Customer Experience Ōtautahi

Welcome to the Customer Journey Series!
This is the first in a series of meetups exploring what makes a great customer experience across the full customer journey.

#1: Attracting the right customers – starting the relationship right
#2: Successful onboarding and delivery – from promise to progress
#3: Retaining and growing – supporting, scaling, and changing with your customers
#4: End-to-end customer experience - how it all connects

Join us to discuss, hear from experts, and dive into the first stage of the customer journey: attracting the right customers.

We have a special panel of experts across sales, marketing, and customer attraction - and this relaxed meetup is also a chance to reconnect with familiar faces, meet new ones, and share stories and learnings from our CX and insights work.
Expect great conversation and plenty of inspiration as we look ahead to what's next for customer experience, research, and design in the South Island.

Expert Panel

• Nicola Valentine - Founder of many businesses. Has led digital marketing and data teams. Director & Co Founder, Foster and Funnel. Nicola's an expert in CX and business design, we'll leverage her expertise in digital marketing in this session as she knows how to attract the right customers online and leverage data to make smart decisions on where, how and when to do this using all things tech!
• Paul Swettenham - the best known tech recruiter in Christchurch. Paul's an expert in connecting the right people in the right roles- knowing how to position roles and ensure the businesses are clear on what skills and expertise they need to build great teams and grow their businesses.
• More tbc!

Who: CX, research, and insights professionals
A joint meetup - CXŌ and the South Island Insights group converging for shared learning and networking.

Snacks provided by the Research Association New Zealand (RANZ)