We are now talking to Generative AI (GenAI) systems that have general knowledge in Large Language Models (LLMs). We lay out questions by explaining the problems and how we want them framed. Generative AI responses feel natural. The socially-presented responses speak to profound user experience needs.
But we are still learning how to consider computers, that, like people, respond to questions without being able to answer with a reliable persona.
As well, value of aggregate knowledge of GenAI systems using Large Language Models (LLMs) has different strengths and weaknesses relative to the curated knowledge of the web. We compared product searches using ChatGPT, Google search engine, or both to help us understand more about the compelling nature of generated responses. Our probes showed the value for curated web provides for very specific, less popularly-known knowledge. Generative AI excelled at bringing together knowledge for broad, well-known and language centric topics. Emerging knowledge paradigms can help knowledge exploration in different ways.
Ted Selker is BayCHI Chair. He is known for demonstrating and testing new ways of using technology and designing products. He works to create and guide strategic emerging technology opportunities. Ted has helped create many companies and is a founder of Moto Carma.
Ted lectures internationally on innovation/invention, design, and User eXperience. He currently holds adjunct professor positions at several universities and has been a professor at CMU and MIT Media Lab. Prior to joining the MIT faculty, he gained the title of IBM Fellow, where he directed the User Systems Ergonomics Research Lab. He has served as a consulting professor at Stanford University, taught at University of Massachusetts at Amherst and Hampshire and Brown Universities, and worked at Xerox PARC and Atari Research Labs.
Ted's innovations have contributed to products including medical devices, notebook computers, operating systems, and more. His work has resulted in numerous awards, patents, and papers and has often been featured in the national and international press.
