What we’re about
If you're a cloud computing (SaaS, IaaS, PaaS, MSP, mobile) manager whose mission is to onboard, serve, retain, and grow customer relationships, this Meetup is for you! Join us for terrific networking, learning, and sharing ideas to combat customer churn and increase loyalty. We're a local chapter of the Customer Success Association. Topics include new technologies, "best practices," management systems, and people dynamics. Attendance is free and all are welcome.
Upcoming events (1)
See all- Gather Better Customer FeedbackLink visible for attendees
Surveying customers is easy, right? All you have to do is ask the famous NPS question in a survey app and press "send." Only it's not that simple--there's a science to getting it right. Done well, surveys engage more customers and get more valuable information for improving products, services, and processes.
Hear from Michael Turner, a former survey systems consultant and head of professional services at Upland Software who studied survey design for his PhD. He'll cover:
- How to ask the right questions
- How to build a feedback loop that makes your customer want to answer your survey
- How to predict future behavior instead of reacting to customers who already plan to churn
- How AI may or may not help
Join us virtually to learn, share, and network!
