What we’re about
If you're a cloud computing (SaaS, IaaS, PaaS, MSP, mobile) manager whose mission is to onboard, serve, retain, and grow customer relationships, this Meetup is for you! Join us for terrific networking, learning, and sharing ideas to combat customer churn and increase loyalty. We're a local chapter of the Customer Success Association. Topics include new technologies, "best practices," management systems, and people dynamics. Attendance is free and all are welcome.
Upcoming events (1)
See all- Be Unreasonably Hospitable in CS!Link visible for attendees
Businesses are losing money and customers left and right because they're failing to consider how they're making people feel. There's an obsession in CS currently that value must be measurable to matter, but the brain doesn't work that way. We humans were around making value-based decisions long before symbolic numbers arrived. Emotions decide and numbers justify, according to science. A bit of unreasonable hospitality can be your competitive advantage.
Join CS and Unreasonable Hospitality expert -- and perennial favorite speaker -- JB Bolton to explore:
- The difference between service and hospitality
- How unreasonable hospitality can become your competitive advantage
- The three pillars of hospitality to consider in your business
- Why hospitality matters for recurring revenue
- How to transform your business with unreasonable hospitality
