Healthcare Customer Success June Meetup

Awesome networking and learning for Customer Success professionals at the Peninsula's only Customer Success event!

AGENDA

5:30p - 6:00p: Networking, Food & Beverages
6:00p - 6:45p: Panel - Success Journeys in Healthcare
6:45p - 7:15p: Q&A
7:15p - 7:30p: Networking

PANEL THEMES

1. Aligning Customer Success strategy to business models - CS strategy works best when designed to fit the business model. Is your product more project-based or does it depend on recurring revenue? How should strategy change under different frameworks and products?
2. KPIs for Tracking Customer Success - Net Promoter Score is no longer the end all be all of CS KPIs. What are other companies using for leading indicators on churn, adoption, health?
3. Best practices and measures for evaluating and improving CS team performance - Does your organization differentiate between proactive v. reactive activities? Is your team incentivized for growth; driving the right experience?

SPEAKERS:

• Andrea Spillmann-Gajek - SVP Operations & Customer Success at Captricity
• Lauren Costella, VP of Customer Success at Medrio
• Moderated by Lumiata

Host Committee: Raj Padmanabhan, Angie Im
Join the industry's leading Customer Success Thought Leadership platform - The Customer Success Association (http://bit.ly/2kf8aUK)