Past Meetup

San Francisco Customer Success Executive Roundtable at Autodesk

This Meetup is past

81 people went


One Market Street, 2nd Floor · San Francisco, CA

How to find us

Autodesk Gallery Curie Room

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** This is an invite-only event. Please sign up here: to reserve your spot **

Have you ever wondered if your CS Team is set up to succeed given your product and market approach? Join Irene Lefton, the VP of CS at LastLine, in a conversation with Shani Shoham, the President & COO of, and Hatim Shafique, the Chief Customer Officer of Databricks, to explore a couple of different approaches to setting up CS organizations.

Sponsored by Strikedeck and Autodesk, we will consider the implications of the different philosophies, including whether to prioritize technical expertise or communication/orchestration of customers interactions, and how the approach you choose impacts who you need to hire to build your team. It should be a fun and provocative conversation on how to think about Customer Success in a fast-growing startup.

Databricks accelerates innovation by unifying analytics across data science, data engineering, and the business. Databricks has raised more than $200M in venture capital. Prior to Databricks, Hatim was CCO at AppDynamics, acquired by Cisco for $3.7B.

Testim is an AI Test Automation startup that is well-funded, fast growing, a Heavybit portfolio company, and backed by Spider Capital & Foundation Capital. Shani has previously founded four ventures and scaled businesses over $50M in revenue.

Join the industry's leading Customer Success thought leadership platform - The Customer Success Association (