Designers play an increasingly influential role in making sense of the bewildering complexity in the healthcare system. They tackle problems like modernizing old technology, streamlining inefficient processes, and improving patients’ health.
With the health-tech industry booming, doctors are juggling more tools than ever as they care for patients. Are these tools helping or hindering the provider practice? Are patients better or worse off with these new technologies? How can we design a better service experience for doctors and patients?
We're bringing together designers and the doctors they design for from top Bay Area startups like Spruce Health, One Medical, and Practice Fusion to attempt to answer these tough questions. We hope you can walk away with a better understanding of how we can design a better experience for the people serving patients.
Light food and refreshments will be provided.
Kaleigh Yang, Product Designer @ Spruce Health
Kaleigh Yang is a product designer based in San Francisco at Spruce Health, a unified communication and digital care platform. She is part of a two member design team responsible for the product across iOS, Android and web.
Dr. David Craig, Medical Director @ Spruce Health
David Craig is a practicing emergency medicine physician in San Francisco and medical director for Spruce Health, a company that helps modern healthcare teams communicate better with each other and their patients through emerging technologies, such as mobile devices and telemedicine.
David Hoang, Product Design Lead @ One Medical
David has spent more than a decade focused on products for web, mobile, and emerging technology. At One Medical, he leads product design in collaboration with marketing and service design to create patient-centric experiences and products for One Medical members and the providers who take care of them.
Andrew Diamond, MD, PhD @ One Medical
Andrew focuses on preventive medicine, chronic disease management and patient empowerment through education and use of health information technology. He considers every office visit to be an opportunity to work on all aspects of a patient's health.
Annie Valdes, Principal @ Design Tugboat, Former-IDEO Design Strategist
Annie spent a decade at IDEO, working across the portfolio of health, wellness, and aging-related projects. She is now an independent innovation coach, consultant, and designer at Design Tugboat, helping clients in the domains of health and aging ground their work in human needs, and is the first design researcher and strategist at the newly-formed Design Institute for Health at the Dell Medical School at the University of Texas at Austin.
Ann Ou, Director of User Research @ Practice Fusion
Ann currently leads user research at Practice Fusion, where she gets to learn from medical providers about their world, and make sense of patterns that help solve design problems.