Frame It Before You Fix It : Why Good Problem Definition Matters !

### What’s This About?

When problem solving - teams can fall into the trap of jumping straight into “fix” mode - only to discover later that they solved the wrong problem. This is why good problem definition matters !

In this session, we show you why slowing things down at the start can help you speed up later.

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📍 Location: Near Bugis MRT (Exact location to be shared upon sign-up confirmation)
📅 Date & Time: 7-9 PM Thu 9th October 2025
🎫 Ticket Price: $15/pax (Or $10/pax if you bring a friend!) This small amount helps us cover venue rental costs & other background pre work we do to set up these sessions. Refer to How To Sign Up below and complete this form https://forms.gle/5t754T7UY2qLWAZd7

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### What We’ll Be Doing

We’ll explore simple, practical ways to clarify, explore, and reframe problems - using an accessible, structured framework as our guide and working through a case study to get practice.

Here's what to expect. You will be :

• Collaborating in fixed small groups from start to finish
• Applying each step to a shared fictional case study
• Iteratively building a shared understanding of the problem using tools like 5-Whys , Empathy Maps and How Might We questions

By the end, you’ll have a before/after problem statement and a completed problem framing template that tells the story of your thinking.

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### About Our Virtual Guest Speaker

Steve Baird is currently the Digital Innovation Manager at Shell and brings decades of experience in internal digital solutions, marketing tools, process development, and customer engagement programs within the energy sector.

Steve is a big proponent of a Problem-First mindset that focuses on WHY before HOW and WHAT, helping teams get unstuck through clearer thinking.

Check out his LinkedIn Profile

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### Who Should Attend

• Anyone who’s been part of “fix it fast” conversations that went nowhere
• Professionals curious about tools that improve clarity and alignment before ideation

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### Sign Up Instructions

· You need to BOTH RSVP on Meetup below AND complete this Google Form https://forms.gle/5t754T7UY2qLWAZd7
·Entry Fee : $15 / pax
·Special Offer: It’s $10 / pax if you bring at least one friend along 🎉 Just include their name in the Google form https://forms.gle/5t754T7UY2qLWAZd7 and in the Meet Up RSVP button below.

We charge a small fee to ensure:
· ✅ Quality Events: Your contribution helps us cover the costs of venue rental, planning, Meet Up subscription fees, and other behind-the-scenes work - so we can keep delivering awesome learning experiences!
· ✅ Smooth & Organized Gatherings: Ticketing this allows us to manage attendance, keep things running efficiently, and maintain a fun, stress-free environment for all participants.
· 🤝Your support helps us create great events while giving back to the Level Up community. We truly appreciate it! 😊

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The right fix starts with the right frame.

Join us for two hours of hands-on learning, group debate, and practical tools you can use the next day — whether you’re working on products, processes, or people problems.

Spaces are limited to keep the session interactive—RSVP now to secure your spot.