š
Date: 16 July 2025
š Time: 17:00
š Venue: ABC Hub ā coworking prostor, Ljubljana, Slovenia
Weāre excited to invite you to ACE Ljubljana, an interactive in-person Atlassian Community Event designed for Agile delivery teams, project managers, IT operations professionals, and Atlassian users of all levels.
This event features three focused sessions, including:
Real-world collaboration techniques with Atlassian Loom
A live incident management workshop using Jira Service Management Operation (Formerly Opsgenie)
A special guest speaker session (to be announced)
All sessions will demonstrate how to enhance your Atlassian workflows with Atlassian Rovo, your new AI teammate for faster decision-making.
Session 1: Time-Saving Tips and Tricks with Atlassian Loom
Speaker: Eva GisburneRole: Web Project Manager and Founder of Colibri & Atlassian Community Champion Ljubljana
Discover how Evaās team uses Atlassian Loom to replace time-consuming meetings, accelerate documentation, and improve alignment. Youāll learn:
How to use async Loom videos to reduce unnecessary meetings
Building and sharing Knowledge Base content quickly
Increasing transparency across Jira and Confluence teams
Embedding Loom directly into Atlassian tools for seamless collaboration
Using Atlassian Rovo to retrieve and summarise key content
Session 2: Hands-On Jira Service Management Operation (Formerly Opsgenie)
Speaker: SM "Tash" Tahsin
*Enterprise Atlassian Architect and Tech Lead | Virgin Media, WiQU & Atlassian Community Champion
This session offers a live, practical walkthrough of a complete incident response flow using Jira Service Management Operation. Weāll cover:
On-call scheduling and escalation logic
Creating, managing, and resolving real-time alerts
Coordinating across support, engineering, and operations
Leveraging Atlassian Rovo to surface critical information, playbooks, and linked incidentsāinstantly, using natural language
Atlassian Rovo is an AI-powered teammate that helps you query, summarise, and act on data across Jira, Confluence, and connected tools.
Session 3: Guest Speaker ā To Be Announced
Weāre excited to include a third session featuring a guest speaker, to be announced shortly. Expect a practical, relevant topicābringing valuable insights or a real-life Atlassian use case that aligns with our community's needs.
Who Should Attend
This ACE event is perfect for:
Project Managers and Agile Delivery Leads
ITSM, DevOps, and Support Teams
Jira and Confluence Admins
Atlassian champions and curious users exploring AI integration
š Food, Drinks & Networking
After the sessions, unwind and connect over pizza, soft drinks, and beer. Ask questions, share experiences, and meet fellow community members in a relaxed setting.
Youāll leave with:
Hands-on experience
Time-saving techniques
Practical AI use cases
New connections in your local Atlassian community
Seats are limitedāregister today to secure your place at ACE Ljubljana!
Agenda
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Speakers
Sm Tahsin - WiQU (Atlassian Solution Architect and Atlassian Community Leader, Ljubljana)
A highly skilled and experienced Principal Solution Architect with a proven track record of delivering successful technical solutions for a range of clients across various industries. Expertise in Atlassian tools (Jira, Confluence, Service Management), LeanIX platform, Enterprise Architecture, Agile methodologies, and cloud technologies, including AWS. Demonstrated ability to lead technicā¦
Eva Gisburne
Eva is a web developer with a rich background in overseeing end-to-end website development projects. With eight years of hands-on experience in the industry, Eva has proven herself as a dynamic force in managing complex initiatives and ensuring successful project launches for a diverse range of businesses across the globe. Technical knowledge and proficiency in handling website maintenance havā¦
Hosted By
Tash (SM) Tahsin, Community Leader
Eva Gisburne, Chapter Leader
With eight years of hands-on experience in the industry, I have a rich background in overseeing end-to-end website development projects. Managing client expectations and coordination of the development project scope and a development team including complex initiatives and ensuring successful project launches for a diverse range of businesses across the globe.
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Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
Partners
Colibri Web Design (https://colibriwebdesign.com)
WiQU Ltd (https://wiqu.io)
WiQU empowers medium-sized organisations with tailored solutions in Atlassian, ITSM, cloud, and AI-driven team performance. With 17+ years of expertise, WiQU offers a structured, client-centric approach from discovery to implementation and ongoing support. Our services enhance project management, boost security through DevSecOps, and drive productivity using AI insights. Flexible pricing models, including fixed-price and time-and-material, ensure scalable solutions that align with each clientās
HYCU (https://www.hycu.com/)
RockIT (https://rockit.si/)
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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-ljubljana-slovenia-presents-ace-ljubljana-atlassian-loom-hands-on-jira-service-management-operation/.
