Past Meetup

SFTech4Good Panel: Community Management for Social Good

This Meetup is past

124 people went

Salesforce Cafe

121 Spear St., Ground Floor · San Francisco, CA

How to find us

The Salesforce Cafe is in Rincon Center on Spear between Mission and Howard.


Join us on Tuesday May 12th for an engaging and informative discussion on Community Management for Social Good.

You’ll hear from community managers in the social good space about how they do their jobs, including helpful tips and tools, and what changes they see for the future of community management.

If you're already a CM, you can network and contribute. If you're interested in becoming a CM, this will help you get a clear understanding about what CMs do and how they got there. Whoever you are, come ready with questions and be ready to get to know others doing their thing to make the world a better place!

Refreshments and light food will be provided.

6:30 doors open
6:30-7:00 mingling, food, and grab a seat
7:00-8:30 panel and Q&A discussion
8:30-9:00 networking time


• Leah Filler, Global Community Engagement Director, Lava Mae (

Leah is deeply motivated to help people through creative approaches to social justice. A Bay Area transplant from Boston, her background is in community organization and activism. She worked with the New York City international women's nonprofit organization MADRE, and founded the Women's Caucus in Boston where she organized with women's and LGBTQ rights movements. Leah received her Bachelor of Arts from Lesley University in Global Studies and Environmental Science.

A founding staffer at Lava Mae, she is integral to the stewardship of the vision and is working to scale this innovative model locally in San Francisco, and globally in response to hundreds of replication inquiries.

• Megan Keane, Membership Director, (

Megan is a long-time San Francisco bay area resident with an extensive nonprofit background in community management, social media, and volunteer management. She's a problem solver and network builder passionate about connecting with people both on and offline. As NTEN's ( Membership Director, Megan supports the NTEN community, helping others connect, learn, and make the most of technology, and has spoken internationally on nonprofit technology.

While she's not online, Megan can be found teaching or practicing yoga, hiking, or curling up with a good book.

• James Nickerson, Marketing & Social Media Strategist, The San Francisco Gay Men's Chorus (, Lead Instructor Digital Marketing, General Assembly (

James (Jim) started his marketing and communications career "running tapes" at CNN during the Gulf War, and has been communicating ever since. Jim is currently a Marketing and Social Media Consultant. In addition to extensive corporate communications and marketing experience, Jim spent three years as the Social Media manager for the San Francisco Gay Men's Chorus, the largest and first chorus of its kind. Jim built SFGMC’s program from scratch and created a fully robust social media platform, now modeled by other arts organizations around the world. He still works with SFGMC, speaking at national conferences about the power of communications and social media advocacy.

• Alicia Schmidt, Senior Director, Customer Experience at Salesforce Foundation (

Alicia Schmidt is the Senior Director of Customer Experience at the Salesforce Foundation where she is responsible for leading customer experience initiatives resulting in increased customer satisfaction, engagement, and revenue - all in service of the Foundation's nonprofit mission. In 2013, Alicia led the creation and launch of the Power of Us Hub, an online community for Salesforce users from nonprofit organizations. Currently, the community has more than 15,000 members. Prior to her work at the Salesforce Foundation, Alicia spent more than 15 years working at nonprofit organizations in a variety of development and marketing roles.