Customer Success - Silicon Valley is a group dedicated to connecting Customer Success professionals to discuss best practices and network. Each meetup will consist of open discussions on Customer Success and networking to enable members to meet their peers in the area. This group is open to anyone who is a Customer Success professional or interested in the industry.
The goal of this group is to start a Customer Success community in Silicon Valley. We plan to have monthly meetups where members can submit to speak on specific topics, this is an opportunity to share what worked and what didn't and help grow the industry as a whole. We encourage each member to get involved in each meetup.
As a customer success leader, you know how to build a customer success team and you know that scaling is key to meeting rapidly growing demand, but do you have the right tools and processes in place to effectively track and improve your team’s performance over time? Totango makes customer success team management a breeze with a wide variety of ready-built tools and solutions, like customer success dashboards, templates, playbooks, and campaigns.
Join Belinda Brooks, Customer Success Director at ON24 and Maya Zippel, Enterprise Customer Success Manager at WalkMe along with Bhanu Shandilya, Customer Success Director at Totango for a panel discssion as they share best practices and concrete examples on how to leverage Totango to measure and drive team performance.