Customer Experience
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Frequently Asked Questions
Yes! Check out customer experience events happening today here. These are in-person gatherings where you can meet fellow enthusiasts and participate in activities right now.
Discover all the customer experience events taking place this week here. Plan ahead and join exciting meetups throughout the week.
Absolutely! Find customer experience events near your location here. Connect with your local community and discover events within your area.
Customer Experience Events Today
Join in-person Customer Experience events happening right now
Welcome to The Club.
**Welcome to The Club.**
A **curated** social community in Brussels for people who want real connections, memorable experiences, and **better energy than the usual random meetup chaos**.
Most of our events happen in **private homes**, gardens, hidden places around Brussels, or unusual locations outside the city. The goal is simple: create the kind of atmosphere where people actually talk, laugh, connect, and want to come back.
We organize things like:
• gourmet lunches & dinners
• picnics & roadtrips
• cooking nights
• walks around Brussels
• karaoke & movie nights
• debates & discussions
• card and social games
• occasional “chaperoned” social evenings where people can meet naturally in a safe environment
The difference is that we personally curate and vet new members.
The host actively introduces newcomers, helps people integrate into the group, and keeps the atmosphere respectful and relaxed. We have zero tolerance for creepy behavior, unwanted pressure, spam, random uninvited people, or drama.
*Unfortunately, posting too many details publicly on Meetup or on the internet in general quickly attracts bots, scammers, fake profiles, crypto weirdos, and people who completely ruin the vibe for everyone else.*
That’s why most of our real coordination happens privately through our ***vetted WhatsApp community***.
To join, simply scan the QR code in the image.
If you are on your phone and cannot scan it directly:
• take a screenshot of the image
• open the screenshot in your photo gallery
• most phones can automatically detect QR codes from photos by long pressing or using Google Lens / iPhone scan feature
Then request access to the group and introduce yourself briefly.
See you soon
BACKSTAGE Live & Party / PHIL the Genesis & Phil Collins Tribute Show
**BACKSTAGE Live & Party / PHIL the Genesis & Phil Collins Tribute Show .**
📅 Quand ? Vendredi 05 Juin, dès 21H
📍 Où ? Acte 3, Braine-l'Alleud
🎟 Entrée 15€ via billetterie
[https://www.eventbrite.fr/e/backstage-the-phil-collins-genesis-show-live-party-tickets-1988386096340?aff=oddtdtcreator](https://www.eventbrite.fr/e/backstage-the-phil-collins-genesis-show-live-party-tickets-1988386096340?aff=oddtdtcreator)
☞ Entrée 20€ sur place
FACEBOOK / [https://fb.me/e/cqJ8OHoFA](https://fb.me/e/cqJ8OHoFA)
***
☞ Ouverture: 21h00
☞ Concert: 22h30:
☞ Party: 00h00 (approx)
Backstage Live & Party, un concept "soirée concert" rajeunit.
Des groupes Cover ou Tribute sélectionnés par l'Acte3 pour leurs qualités et leurs générosités sur scène.
Des playlists plus jeunes, des musiques plus récentes avec en majorité des groupes de "tributes" reprenant des artistes de 1990 à ce jour.
Ce vendredi, nous recevons le groupe PHIL, groupe tribute officiel venu d'Allemagne, reprenant le répertoire de Phil Collins et de Genesis.
✨ POURQUOI VENIR ?
✔ Un concert incroyable
✔ Une piste de danse en feu
✔ Une ambiance conviviale et chaleureuse
✔ L’occasion parfaite pour faire des rencontres
✔ ENORME Parking & sécurisé
***
☞Vers 00h00 notre DJ reprend les platines avec les standards des 30 dernières années.
***
DRESS CODE :
TENUE DE VILLE EXIGÉE. âge minimum 25 ans.
* d'infos : christian@acte3.be
***
📍 Lieu : L’Acte 3 Event Hall
Clos Lamartine 1, 1420 Braine-l’Alleud
www.acte3.be
Neurodiverse Minds & Matters (ADHD/Autism +)
**What to expect**
An evening for neurodiverse adults (18+) to come together, share experiences, and make new friends.
The evening will be semi-structured, running from 7pm to 9pm.
We will start with one or two presentations by our members on topics of special interest to them. These can be far-ranging: from anime to birdwatching to ideas for a neurodivergent-friendly café.
Next all participants will be randomly assigned to a small discussion group of 5-6 people to discuss a particular topic related to their neurodivergent experience. After about 30 minutes of discussion you will be reassigned to a different group to discuss another topic.
Afterwards, you are free to mill around the room to chat with anyone about anything you want for the remaining time we have the room.
**For Who?**
Neurodiverse adults (18+)
A formal diagnosis is not necessary. This event is open to anyone who can relate to the difficulties and experiences of being neurodivergent.
**When**
First and third Fridays of the month, with the exception of school and normal holidays. See Meetup for the exact dates and any updates/changes to each event.
There will be free water, tea and coffee at the International House, as well as sift drinks at the honesty bar where everything is 2€ (Exact change or card)
Korean-English Exchange & Soju in Bruxelles
Join us every Wednesday for an authentic Korean experience in the heart of Brussels! 🇰🇷✨
Let’s share Soju, delicious Korean food, fun karaoke sessions, and plenty of good vibes. Don’t miss our photo booth moments and the chance to meet amazing new people from all over the world!
🎉 Free entry, just order at least one drink to support the venue.
📍 Gyosang, Rue Sainte-Catherine 8, Brussels
🕢 Every Wednesday, 7:30 PM – 9:30 PM
Come for the language exchange, stay for the laughter, food, and Soju! 🍶🎤
🌟EuroMeet: Connecting with International Friends in Brussels Every Friday🍻🎉
✨ **Meet new people in Brussels in a friendly, relaxed and international atmosphere.** The ambience is relatively quiet, calm and sober for easy-going casual conversation, with no chaos and loud party music in the background!
🍻 Large selection of **drinks and food** available
🌍 **Internationals, expats & locals** welcome
💪 Organized weekly **since early 2025**
🌳 We have a **private outdoor garden** at the back of the brasserie entirely reserved for our Meetup throughout the whole summer!
📱Please **join our WhatsApp community** via the following invite link for receiving all the latest updates regarding this and many other social events in Bruxelles: [https://chat.whatsapp.com/FMjWrr9wCR7JYsudMD6XV0](https://chat.whatsapp.com/FMjWrr9wCR7JYsudMD6XV0)
👨👩👧👧 **Over 10,000 members** **overall in our multicultural and diverse Brussels community!** Many of our participants work in EU institutions, NGOs, tech and international organizations. The event was also covered in a recent article from Brussels Times: [https://www.brusselstimes.com/belgium/1949146/euromeet-the-real-life-brussels-social-network](https://www.brusselstimes.com/belgium/1949146/euromeet-the-real-life-brussels-social-network)
😀 Our events usually attract **30–40 attendees each week**, with an age average of around 35 years old (the event announcement is relayed across multiple social media, not just on this page). Many participants come with friends or colleagues, so feel free to bring someone along!
👩 Our events usually also attract a **balanced mix of men and women**, and many participants attend solo for the first time. The organizer and host of the event will help introduce you to other participants, in case you don't know anyone else yet when you first arrive at the event. Our events remain a relaxed international social meetup experience focused on friendship, conversation and community — **not a dating event.**
🩷 **Safe, respectful environment, and zero tolerance for any harassment!** The organizer is always present all evening in case of problems. You can also leave any anonymous feedback about the event here under this form: [https://gmogni.aidaform.com/brasserie-meetup-feedback-form](https://gmogni.aidaform.com/brasserie-meetup-feedback-form)
**.**
Looking to meet new people and expand your social circle in Brussels, as well as your network of professional contacts? Join us **every Friday evening anytime from 18:30** **and until at least 23h** **at** **the** **“Quartier Leopold”** **brasserie**, in the heart of the famous Place du Luxembourg in front of the European Parliament, for a fun, relaxed night of **drinks, food, spontaneous conversations, and great vibes**! 💛
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📍 **Location**: “Quartier Leopold” brasserie, Pl. du Luxembourg 9, 1050 Ixelles
📌 **Google Maps**: [https://maps.app.goo.gl/oCvSP1AGZNX2ZV3C8](https://maps.app.goo.gl/oCvSP1AGZNX2ZV3C8) (don't worry if you see the bar marked as "closed" on Google Maps for the Friday nights, they will always be open for us!)
**🌐 Website of the venue**: [https://www.quartier-leopold.be/en](https://www.quartier-leopold.be/en)
📸 **Pictures gallery from previous events:** [https://drive.google.com/drive/folders/1LRbsinA1wEtUrDhlyw8K6Uz9YKeq0_dw?usp=sharing](https://drive.google.com/drive/folders/1LRbsinA1wEtUrDhlyw8K6Uz9YKeq0_dw?usp=sharing)
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✨ **Why you’ll love it**:
✅ **Everyone is welcome**, even if you don’t know anyone else yet—expats, locals, newcomers, solo adventurers, or groups!
✅ **Best time for newcomers:** 18:30–19:30, when it’s easier to meet people.
✅ Completely **free to attend**—just grab a drink and join the fun! Please ask the bartenders when you arrive if unsure where to find our meetup group and tables
✅ Possibility to make also useful **professional exchanges and networking** with other participants who work in similar domains, so remember to bring also your business card!
✅ Tons of **indoor and outdoor space available.**
✅ Possibility to have **dinner at the brasserie** during the meetup (until 22h), thanks to its comprehensive selection of dishes available in the menu: [https://www.quartier-leopold.be/web/content/1467?unique=b27f82e985f525417a92cbeaf0f1ac1c5e2fb4a0](https://www.quartier-leopold.be/web/content/1467?unique=b27f82e985f525417a92cbeaf0f1ac1c5e2fb4a0)
✅ **Want to keep the night going?** After the meetup, we often continue as a group to explore nightlife hotspots in the city center.
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💬 **Stay connected with our Community**:
▶️ Join our **Facebook/Messenger chat** to get updates and easily find the group on arrival:[ ](https://m.me/ch/Abaqvj9lxNT3_xh7/ "https://m.me/ch/Abaqvj9lxNT3_xh7/")[https://m.me/ch/AbaV86vk4SHop_eD/](https://m.me/ch/AbaV86vk4SHop_eD/)
▶️ Otherwise, if you prefer to use **WhatsApp**, please join this other group: [https://chat.whatsapp.com/FMjWrr9wCR7JYsudMD6XV0](https://chat.whatsapp.com/FMjWrr9wCR7JYsudMD6XV0)
▶️ And don’t forget to join our **EuroMeet Facebook group** for many more social events in Brussels: [https://www.facebook.com/groups/euromeet](https://www.facebook.com/groups/euromeet)
▶️ Finally, we also manage a **professional networking group on LinkedIn** as well, for more easily retrieving each other's LinkedIn profiles and identifying people who also work in similar domains: [https://www.linkedin.com/groups/13194613/](https://www.linkedin.com/groups/13194613/)
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Come alone or bring a friend—either way, you’ll leave with **new friends, great memories, and maybe even some ideas on how to develop further your professional career!** See you this Friday! 🍻✨😀
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📧 **Got questions or comments?** Reach out to the **organizer Gabriele**: gabriele.mogni@gmail.com
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**Our community values respect and inclusiveness**. If you ever feel uncomfortable, the organizer is present all evening to help.
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👉 Please **Sign Up via this page** if you would like to attend our next event, so that we can plan accordingly.
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***
#BrusselsEvents #BrusselsNightlife #BrusselsLife #MeetupBrussels #BrusselsMeetup #ThingsToDoBrussels #VisitBrussels #PlaceLuxembourg #EUdistrict #AfterWorkBrussels #FridayVibes #FridayInBrussels #BrusselsSocial #SocialInBrussels #MeetNewPeople #MakeNewFriends #InternationalBrussels #ExpatsInBrussels #ExpatLifeBrussels #BrusselsExpats #InternationalFriends #GlobalCommunity #BrusselsCommunity #EuroMeet #NetworkingBrussels #YoungProfessionalsBrussels #PartyInBrussels #BrusselsDrinks #BrusselsByNight #FunInBrussels
Dance Workshop in Brussels: Indian Bhangra Dance - 5th June
**LIMITED SEATS!!!**
**🎶💃 Get Ready to Move, Groove & Feel Alive! 🕺🔥**
**✨ Join Our LIVE workshop in Brussels**
Feeling tired after work or school? Need a burst of energy and fun in your day?
Our high-energy Bhangra dance classes are the perfect escape — full of music, movement, and pure joy, right from your home!
**🌟 Why Join Me?**
✅ Easy-to-follow sessions
✅ Perfect for **kids, teens, and adults**
✅ Great way to stay **active, fit, and stress-free**
✅ Dance like a star – no experience needed!
✅ Learn iconic moves and upbeat routines
Whether you're a student, a working professional, or a parent looking for a fun break — this class is for YOU!
Let’s dance, laugh, and light up your day — **Bhangra style! 💥**
***P.S. - Planning a wedding or party?*** *If you're looking to **learn Indian dance for a special event**—be it a **wedding performance, sangeet choreography, or a fun group dance for a party**—we’ve got you covered! We offer tailored sessions to help you shine on your big day and create memories that last a lifetime.*
Customer Experience Events This Week
Discover what is happening in the next few days
Brussels Singles Relational Lab — Facilitated Connection Experience
# Tired of dating apps or surface-level social events?
This is different.
Relational Labs is a guided connection experience for singles who want more honest, playful, emotionally intelligent interaction — without performance, pressure, or endless small talk.
This is not speed dating.
Not networking.
Not “pitch yourself to strangers.”
It’s a facilitated relational container rooted in psychology, emotional intelligence, attachment work, social dynamics, nervous system awareness, and real-world human connection — made practical enough that you can actually live it instead of reading another 50 books about it.
## What happens
• A 2-hour guided online relational experience
• Real-time connection exercises designed to create authentic interaction
• A format that adapts in real time to whoever is present
• Optional participant-led in-person continuation afterward
• WhatsApp connection thread after the session
## This may be for you if:
• You’re tired of shallow or repetitive social spaces
• You want deeper connection without forced intimacy
• You enjoy personal growth, psychology, communication, or relational work
• You’re open to meeting people in a more intentional way
## Important
This experience runs with whoever is present and takes its own shape each time.
Sometimes expansive.
Sometimes intimate.
Both are the real thing.
Booking happens through our website.
👉 Reserve your spot:
[https://consciousconnectionsclub.com/join](https://consciousconnectionsclub.com/join)
Optional in-person continuation: same day or within 48 hours depending on the city
Most people come alone.
People often leave surprised by how quickly strangers can feel human, warm, honest, and real.
Sometimes awkwardness turns into ease.
Sometimes curiosity turns into chemistry.
Sometimes people simply remember what it feels like to actually connect again.
Yummy & Meet Experience on Sunday - @café_les brasseurs
**🇫🇷 🥂 Yummy & Meet Experience**
Parce que nous aimons les belles rencontres autant que les bons produits belges et bruxellois, nous vous emmenons au Championnat Bruxellois de la Boulette Froide ! 10 bouchers et charcutiers s'affrontent lors d'une dégustation à l'aveugle présidée par Carlo de Pascale.
Toute les infos aussi sur instagram: [Check it on instagram ](https://www.instagram.com/p/DZFZs08okHm/)
📅 07.06.2026
🎟️ Jury populaire : 20 €
⚠️ 50 places seulement
📍café_les brasseurs : Bd Anspach 77, 1000 Bruxelles
**🇳🇱 🥂 Yummy & Meet Experience by Nice People Brussels**
Omdat we houden van fijne ontmoetingen én van Belgische en Brusselse streekproducten, trekken we samen naar het Brussels Kampioenschap van de Koude Boulette! 10 Brusselse slagers en charcutiers nemen het tegen elkaar op tijdens een blinde degustatie onder leiding van Carlo de Pascale.
📅 07.06.2026
🎟️ Publieksjury: €20
⚠️ Slechts 50 plaatsen
📍café_les brasseurs : Bd Anspach 77, 1000 Bruxelles
**🇬🇧 🥂 Yummy & Meet Experience by Nice People Brussels**
We love great people, great food, and discovering the best Belgian and Brussels specialties. Join us for the Brussels Cold Meatball Championship! 10 local butchers and delicatessen makers compete in a blind tasting chaired by Carlo de Pascale.
📅 07.06.2026
🎟️ Public Jury: €20
⚠️ Only 50 spots available
📍café_les brasseurs : Bd Anspach 77, 1000 Bruxelles
#Brussels #FoodLovers #NicePeopleBrussels #YummyAndMeet
Saturday Morning Coffee - 10:00 @MIR Concept Coffee Store
Hi everyone,
This coffee morning event is @MIR Concept Coffee Store!
Saturday, 6 June 2026, from 10:00 - 13:00.
MIR opened its doors 4 years ago, right off Place Jourdan.
Doriana, the owner, is a super nice host, and is excited to have our group as her café.
The café is very beautiful and has great coffee, and many yummy food options.
Their Instagram channel:
https://www.instagram.com/mirconceptstore/
**The address is:**
MIR Concept Coffee Store
Rue Gray 4A
1040 Etterbeek
***
1. The **prime time** of the event is **10:30 - 12:30**. That's when most people will be there.
2. When you enter the gallery, it's either on the right-hand side or left-hand side of its hallway, depending which entrance you take.
3. If you intend **to join past 12:00** (high noon), then there is no need to register. Just come and join!
4. **DON'T forget to cancel** if you can't join!
5. **Please, be respectful towards each other during the event. (And after ;))**
**As always, feel free to follow us on INSTAGRAM!**
[https://instagram.com/weekendmorningcoffee?igshid=OGQ5ZDc2ODk2ZA==](https://instagram.com/weekendmorningcoffee?igshid=OGQ5ZDc2ODk2ZA==)
**THE STRUCTURE of THE EVENT:**
* I will post the event on Saturday/Sunday evening for the following Saturday.
* I send out a reminder to everyone on Friday.
* There is sometimes a waiting list.
* In case RSVP is closed (once there are 10-15 people on the waiting list), I might reopen it on Friday, depending on the number of cancellations in the meantime.
* **For everyone on the waiting,** please check your status and messages on Friday evening the latest. I message everyone on the waiting list on Friday.
* **Please, move to "not going" AS SOON AS you know that you can't come anymore, that includes everyone who is on the waiting list.**
**IMPORTANT:**
* **Please, be respectful towards each other during the event. (And after ;))**
* When you register yourself, be careful not to register accidentally a +1 guest (unless you bring a guest). It happens very often.
* If you have any questions then, message me.
***
**A MESSAGE FOR NEWCOMERS:**
*In the three years of hosting this coffee group, I have met many people who struggle with anxieties when coming to an event for the first time. Sometimes, it took them more than one attempt before being able to join.*
*Occasionally, people reach out to me before the event, and I have always been grateful for that as it offers the opportunity to communicate with each other and to find the best and most gentle way for that person to join the group.*
*I would like to encourage everyone who struggles with this to contact me before. It would really be too bad if you can't join us, as it mostly gets better the second or third time you come.*
*In addition to that, if you arrive and notice any signs of nervousness or fear, you can always let me know right then.*
**THANK YOU AND SEE YOU ALL ON Saturday!**
Drinks and Games 🍺🎲
What's up Friends! 👋
Let's meet at Le Pantin for another round of games and laughs.
Games: 🎲 The pub has a fair collection of games. Feel free however to bring any of your own favorites.
Food & Drinks: Le Pantin serves only drinks🍸🍺🍹, however you’re also welcome to bring your own snacks 🍟🍩🍿 to enjoy during the games.
Ordering: 🤑 At least one drink is mandatory - this is how we support cool places like this!
Timing: ⏱️ We kick off at 15:00, and you’re welcome to stay for as many games as you like. Joining later? Just let me know in advance in the chat so we don’t slow down the start 😊
🚦If you find yourself on the waiting list but you absolutely want to join or if you have any other question - feel free to contact me directly via the chat.
📢 Further details may be shared via the group chat or via DM 💬. Make sure to check your messages 👀 at least on the day before the event to avoid missing any mega important 🙄 announcements.
🐈⬛ The Friends Code:
👉 Which games are played will be agreed by the group
👉Depending on preferences and group size we usually split into several tables
👉 Got a favorite game? Bring it along or drop a suggestion in your reply
👉 Can't make it? Cancel on time so someone on the waitlist can grab your spot
👉 Don't show up (or show up at your own risk:) if you are on the waiting list. There may be no space for extra players and you risk to get disappointed.
See you folks 😉
🇲🇦 Moroccan Brunch & Social Morning in Brussels
Start your Saturday slowly, connect with new people, and discover the warmth of a traditional Moroccan brunch experience
Join us for a cozy and social morning filled with authentic flavours, mint tea, conversations, and good vibes in an international atmosphere
Whether you’re new in Brussels, coming solo, or simply looking for a relaxed weekend moment — you’re welcome
--
## 🌿 Experience Overview
We’re bringing together a small community brunch inspired by traditional Moroccan hospitality. Expect a generous table with sweet and savoury specialties, tea, fresh juice, and a welcoming atmosphere designed for connection and discovery
This is not just about food — it’s about sharing a moment together
--
## 🌍 Event Type
🌍 Community Event
## ✨ Highlights
- Authentic Moroccan brunch experience
- Traditional Moroccan pancakes & specialties
- Fresh orange juice and Moroccan mint tea
- Relaxed social atmosphere
- Meet internationals, expats, and locals in Brussels
- Solo joiners welcome
--
## 🕥 Plan
**10:30 AM** – Welcome & introduction
**10:45 AM** – Moroccan brunch is serve
**11:30 AM** – Social time & conversation
**12:30 PM** – Slow ending & free networking
--
## 🎟️ Contribution
- *€15 total*
- €12 brunch contribution
- €3 community organising fee
Includes
- Moroccan pancakes (crêpes marocaines)
- Moroccan mint tea
- Fresh orange juice
- Olives
- Chees
- Additional Moroccan brunch specialties
⚠️ *Pre-booking is required.*
The venue needs to confirm the number of participants in advance, so tickets must be booked online before the event.
Spots are limited to maintain a relaxed and social atmosphere
VAT not applicable – small business exemption scheme, Article 56bis Belgian VAT Code
--
## 🌟 Membership
Sunday Vacations Memberships
- Explorer — €5/year
- Voyager — €50/year
- Ambassador — €150/year
Members receive access to selected community experiences, priority booking opportunities, and special member-only activities throughout the year
--
## 👥 Who This Is For
- International professionals
- Expats in Brussels
- Curious food lovers
- Solo joiners
- People looking to meet others in a relaxed setting
- Anyone who enjoys culture, connection, and slow weekend moments
--
## 🎒 What to Bring
- Your booking confirmation
- Your good energy
- Appetite for Moroccan flavour
- Openness to meeting new people
--
## ❗ Important Notes
- Pre-booking online is mandatory
- No walk-ins guarantee
- Please arrive on time so we can start together
- Solo participants are very welcome
- Food selection may vary slightly depending on availability
--
## ⚖️ Legal Disclaimer
Sunday Vacations / UJAMAA ASBL acts as a community organiser facilitating social and cultural experiences for participants and members
The brunch is provided in collaboration with the hosting venue
This event is organised as a community gathering and does not constitute a package travel service or travel agency activity
Participants attend at their own responsibility
--
## 🤍 Reserve Your Spot
Come enjoy a warm Moroccan brunch, discover new flavours, and spend your Saturday morning with great people in Brussels
🎟️ Book your ticket online to secure your place
Deep Conversation - Question Chosen in Session
Welcome to our weekly event in the upstairs room of The Sister Café, rue Chair et Pain 3, one block from the Grand Place. Please get there early enough to order your drink at the bar first. Thank you!
After introductions we will collect questions from the group participants, choose one by voting then discuss it for an hour. Then most of us stay for drinks and bizarre conversations.
Past questions have been wide and not confined to academic philosophy:
What is a genuine friend?
Is social media turning us into emotional zombies?
Do we lose some of the experience of things by defining them?
Are we driven by sex?
Is loneliness a personal failure?
Is morality relative?
**Crucially, be kind and respectful and generous** in your disagreements; remember how much you personally enjoy someone else proving you wrong before celebrating your cutting counterexamples.
Read Together!
Need some quiet time for reading? Want to share the experience with others? Join us at the charming venue of The Sister Café to read in the company of others. It’s alone, but also together, get it? We read for an hour and a half, then chat over a drink.
This is a free activity except for the price of the drinks you're consuming.
Customer Experience Events Near You
Connect with your local Customer Experience community
Stop Guessing: A Product Person's Guide to AI Adoption
## 🤝 Host Information
A co-hosted event by ProductTank Columbus & Women in Product Columbus
💡 About the Workshop
AI adoption is stalling across organizations — not because of a lack of motivation or tools, but because it's fundamentally a behavior design challenge.
This hands-on workshop applies proven Behavior Design models and methods to help you move from a vague organizational wish to boost AI adoption to 3-5 concrete, testable interventions you can act on starting tomorrow.
Whether you're a product manager, on a product team, or just someone trying to get AI to actually stick at work, you'll leave with a clear picture of what's worth focusing on, what to ignore, and how to drive real, sustained adoption — no guesswork required.
🛠️ What to Bring
Laptop: Fully charged and ready to go.
AI Assistant: Have your favorite AI assistant pulled up. (Dom will be using Claude, but feel free to use whichever assistant you prefer!)
🍕 Logistics & Perks
Food & Drink: Pizza and drinks provided!
Parking: Plenty of free spaces available on-site.
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IxDA Chat ‘n Pancakes
Join the local UX community for our casual monthly breakfast event. We're exploring the West Side this month with a member suggestion –those are always welcome.
Thanks to the team at Nationwide for supporting the group!
Data & Analytics Wednesday - Finding Product Insights
**The Behavior Gap: Where Products Win or Lose**
Teams today have more data than ever, and yet many still struggle to understand why customers adopt, engage with, or abandon their products. Teams sprint, ship faster, and chase more signals… all while metrics stall and confidence drops. The missing piece isn’t more data. It’s often the behavioral insight between the metrics, explaining why the numbers move in the first place. Dashboards can tell you what customers did, but understanding why they did it (and how to influence what they do next) requires a deeper blend of insights. This session is about closing that gap.
Drawing from real-world experience designing and scaling products as [ZoCo Design](https://zocodesign.com/)’s CEO, [Lacey](https://www.linkedin.com/in/laceypicazo/) will share how to cut through the noise and identify the insights that actually change behavior—moving people, and moving metrics. You’ll learn:
* Why understanding customer behavior is a quant and qual challenge
* How to spot the signals that actually predict behavior change
* Where AI accelerates insight, and where it creates distraction
* How to get meaningfully closer to customers, without adding more tools
This talk reframes how to evaluate performance and identify what levers actually improve it, helping your team to make smarter bets with greater confidence. Every meaningful outcome is driven by behavior change. And when you know how to design for behavior, you stop guessing, and start building things that work.
**About Our Speaker**
[Lacey Picazo](https://www.linkedin.com/in/laceypicazo/) is the Founder and CEO of ZoCo, a healthcare product studio that turns complex, high-stakes ideas into products that drive real-world adoption. She partners with healthcare organizations to uncover critical care delivery insights, focus product strategy through behavior design, and build solutions that patients and providers actually use.
Thanks to our 2026 sponsors:
[Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro)
More info at [cbusdaw.com](https://cbusdaw.com)
Customize the IDE: Building Extensions for Visual Studio Code - Alan Barber
**Important time note:** Please plan on arriving between 5:30 and 6:00 as the elevators lock after 6 and you'll need to message us and we'll need to come get you.
The building address is 4450 Bridge Park
The entrance is 6620 Mooney St, Suite 400
You will need to scan your ID at the door to get a visitor badge.
**Abstract**
*Customize the IDE: Building Extensions for Visual Studio Code*
Visual Studio Code is one of the most widely used development environments today, and much of its flexibility comes from its extension ecosystem. Extensions allow developers to customize the editor with new features, integrations, and workflow improvements tailored to their needs.
In this session, we’ll cover what extensions are and the different types available, including full extensions written in TypeScript or JavaScript, along with lighter-weight extensions such as color themes, language packs, language support, code snippets, and keymaps. We’ll also look at practical reasons a developer might create an extension, from automating repetitive tasks to adding custom tooling.
The session includes a hands-on walkthrough of creating a new extension, testing it locally, and understanding the basic project structure. We’ll close with a brief overview of how extensions are packaged and published to the Visual Studio Marketplace and other distribution options.
**YouTube Link**
TBD
ServiceNow Knowledge 26 Recap + Topgolf Happy Hour
Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!
LGBT Reads: In-Person Book Discussion
Join us for our June Book Club gathering where we will come together to discuss [The Queer Principles of Kit Webb](https://catsebastian.com/the-queer-principles-of-kit-webb/) by Cat Sebastian in a safe and welcoming environment. Make new friends who share your passion for books and connect with fellow LGBTQ book enthusiasts.
June 2026 AWS Columbus - Topic to be announced
Topic to be announced.
**THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/
**DIRECTIONS**
Franklin University
Fisher Hall
300 E. Main St, Columbus, OH 43215
Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8
Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map.
NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct.
**Want to sponsor the pizza and/or bar tab?**
Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com





















