Professional Speaking

Come join us and practise public speaking! All levels are welcome. Take the first step to overcome your fears, build confidence and learn to speak with impact in a friendly, supportive and encouraging environment. Start you public speaking journey with us now to improve your communications skills and elevate all aspects of your life. Please arrive 10 minutes early so we can settle everyone in for a 5.30pm start. See you soon!

**Would you like to improve at public speaking, in a fun, supportive environment?** Come along to Toastmasters to learn how to write and deliver speeches, and have fun doing it! Please visit [www.maccabitoastmasters.org.au](http://www.maccabitoastmasters.org.au/) and register your interest to attend in person via the **Contact Us** tab on the webpage. We kindly ask that you arrive on time to avoid any disruption to the meeting. **About Maccabi Toastmasters** Maccabi Toastmasters encourages people of all ages and backgrounds to overcome public speaking nerves and to become confident and accomplished speakers! * Would you like to improve your public speaking and presentation skills for work or school? * How about overcoming the anxiety and challenge of providing constructive feedback and performance evaluations at work? * Maybe you're looking to change jobs and would like to brush up on your communication skills and really impress the interviewer? * Are you feeling anxious about an up-and-coming speech you have to give at a special event? A Birthday, Wedding, Anniversary, Bar Mitzvah/Bat Mitzvah, Engagement Party or Corporate function? * Would you like to improve leadership skills? * Maybe you're just looking to have fun by sharing your thoughts and stories in a entertaining and friendly social environment? If you answered YES or MAYBE to any of the above, then you've found the right club! Join us at our next meeting and see how friendly and entertaining our club is. Just come along and have some fun! **What to know before attending a meeting** Please **visit www.maccabitoastmasters.org.au/directions.html** for meeting information and directions. Our website is a great starting place to find out more about the club and what to expect when attending your first meeting. To assist us in running the meetings smoothly, we kindly ask you register your interest at least one day before attending. Please note that video recording of the meeting or speaker is not allowed, with exception granted only by written permission from the club executive committee.

At Parkville Toastmasters we are all about helping you to develop the skills and confidence you need to effectively express yourself in any situation. You can prepare for the next big presentation at work, for a job interview or just generally work on your confidence in communicating with others. Progressing through the sessions at your own pace, Toastmasters is the most effective, enjoyable and affordable way of gaining great communication and leadership skills. Our members are from various backgrounds, including students, professionals and retirees and we welcome all members of the community to visit and join our club. Guests will have the opportunity to participate in the improvised speaking parts of the meeting. Guests will get to watch members of all levels of speaking experience talk. Only club members can give prepared speeches as these are projects assigned by Toastmasters to help members achieve their speaking goals. Dress in comfortable clothes and bring that smile you love to share. It's important to know that Members of this Meetup are not automatically members of the club. Meetup refers to people who belong to the Parkville Toastmasters Meetup group as 'members,' but from a Toastmasters point of view, people are only members if they've paid their club dues. For further details of the club, how to get there etc, please visit our website: https://parkvilletoastmasters.org.au/ or have a look at our Facebook Page to see what we get up to: https://www.facebook.com/parkvilletoastmastersmelbourne/

It's DDD but \***lightning**\*. The evening will be a hybrid event hosted by the DDD Melbourne crew and consist of short & sharp presentations of fifteen minutes in length on a dev related subject. Venue space is limited, we cannot accommodate more than **130 people**. First come first served! **ONLINE ATTENDANCE** You can join us online, we'll aim to get the call started somewhere around 6pm before we have our introductions and first speaker. Remote audience link --> https://www.youtube.com/watch?v=octKT8vL60E You can ask questions of our speakers via Slido. We'll try to ask your questions as they come through on Slido, but we may not get to all of them. **TALKS** **Rupesh, Quality Engineer Practice Lead at Fabric Group:** Validating AI Systems in a Probabilistic World Traditional software testing assumes deterministic behavior—the same input produces the same output every time. Modern AI systems, particularly LLMs and agentic workflows, behave differently. Responses can vary based on context, prompts, model state, and external dependencies, making conventional testing approaches insufficient. This presentation explores how organisations can establish confidence, quality, and governance for non-deterministic systems through new testing methodologies, evaluation frameworks, and observability practices. It will cover emerging tooling such as DeepEval and Botium, along with strategies for measuring accuracy, relevance, safety, hallucination risk, and user experience in AI-driven applications. **Leah Garrett** My Screen Moves Now: Notes From a Web Dev Building Robot UI I went from building web apps to building the face of a robot. In this talk I'll cover what changes when your UI has a body, from testing things you can't see in a browser to designing for a screen that won't stay still, and how AI tooling helped me get up to speed. **Gordon Chen** Building a Modern eCommerce Marketplace with AI As AI capabilities advance, what role is left for developers, and what skills should we prioritise? Drawing on over 20 years of experience in software engineering and data engineering, Gordon shares his thoughts from building a modern eCommerce marketplace with AI, tackling the shift toward spec-driven development and where human elements remain critical. **@tensorfish** "Ok claude, real-time transit map of melbourne. Make no mistakes." This talk walks through building MykiMap: a live, GPU-accelerated map of every tram, train, and bus moving across Melbourne’s transit network. Along the way, we’ll get into the agentic coding workflow: what it’s genuinely productive for, and what’s just hype.​​​​​​​​​​​​​​​​ **CODE OF CONDUCT** All DDD events are subject to the DDD Code of Conduct available at [https://www.dddmelbourne.com/code-of-conduct/](https://www.dddmelbourne.com/code-of-conduct/) **VENUE AND FOOD SPONSOR** [Fabric Group](https://www.fabricgroup.com.au/) **FUTURE EVENTS** Are you interested in speaking at a future DDD by Night? That's awesome, we'd love to have you! We take speakers of all experience levels and offer training too. [Fill out this form](https://forms.office.com/r/12c0CvLwQk) and we'll be in touch. **FEEDBACK** Feedback, whether it's good or constructive, helps us grow and improve these events and so we'd love for you to fill out the form here --> [https://forms.office.com/r/MB8WGKv9Bi](https://forms.office.com/r/MB8WGKv9Bi)

Join us every **Wednesday at 5 PM** at the Emporium food court (located behind Grill’d Burger Restaurant in the CBD, not near Melbourne Station) for a dynamic networking event tailored for filmmakers, actors, and film enthusiasts. Afterward, we continue the evening with Happy Hour drinks at a nearby bar and a chance to grab dinner together. Understanding that schedules vary, feel free to join at any time that suits you. Rain or shine, our community has gathered every week for the past year, maintaining a consistent and welcoming environment. Our group has grown remarkably, with a **weekly turnout of over 50 participants**, blending newcomers with regulars to create a vibrant, diverse community. Feel free to bring friends interested in filmmaking; it’s a great way to introduce new faces to our expanding network. Whether you’re a writer, actor, animator, or independent filmmaker, come share your experiences, discuss current projects, or chat about favorite films. This event fosters connections among like-minded individuals, encourages friendships, and opens doors for collaboration. At **7 PM**, we move to The Carlton Club, a five-minute walk away, where we continue networking in a more formal rooftop setting over drinks and food. This change of venue offers an ideal environment to keep conversations flowing. **RSVP** to help us gauge attendance and become part of a growing network of film professionals and enthusiasts. Though the event begins in the afternoon, the relationships you build here can last well into the night and beyond. **What to Expect:** *Our Wednesday meetup is primarily a large networking event for industry professionals. There’s no set theme, workshop, or speaker. It’s a relaxed gathering where filmmakers, actors, and creatives can connect, discuss projects, share needs, and learn from each other. Conversations flow freely around the table, fostering an environment of growth and camaraderie. Beyond Wednesdays, we also host exclusive events such as table reads, cinematography workshops with Panasonic, member screenings, and more. Each week brings fresh dialogues—some participants discuss their weekend shoots, others exchange insights with seasoned producers and directors, and a few engage in filmmaking exercises. It’s a space designed for creative engagement without strict structure or formal oversight.* *Note: Our community emphasizes collaboration, friendship, and goodwill rather than promotional activities. If you wish to promote a workshop, course, screening, or similar event, please contact the organizers first. Promotional privileges are generally reserved for trusted, long-standing members.

**Unpacking Red Hat Summit 2026: OpenShift, Virtualization, and the AI-Ready Enterprise** The Red Hat Summit in Atlanta was loaded with a ton of new stuff - product launches, tech updates and real world stories. Come join us at the meetup where we have 5 speakers giving a rundown of relevant updates. * Simon will discuss AI Token Economics and AI/ML updates. * Sam will deliver an update on the Summit experience. * Ben will cover Developer News * Nick will present the OpenShift roadmap * Mohan will share several Customer Stories. Look forward to seeing you there. Pizza and drinks available early. Doors at 5:30pm for 6pm start. OpenShift Meetup team

## Bachata Vibes Thursdays — Student Night in St Kilda Looking for a fun Thursday night out that is social, affordable, and beginner-friendly? **Bachata Vibes Thursdays** is a Latin dance night designed for university students, young professionals, and anyone who wants to meet new people, learn something new, and enjoy great music in a relaxed, welcoming environment. No partner? No experience? No problem. We start the night with beginner-friendly salsa and bachata classes, then open the floor for social dancing so you can practise, connect, and enjoy the vibes. **Schedule:** **7:00pm** — Salsa Class **8:00pm** — Bachata Class **9:00pm** — Social Dancing **Student Entry:** $15 entry for full-time university students with valid student ID. **Venue:** Victorian Pride Centre 79–81 Fitzroy St, St Kilda Expect good music, friendly people, Latin vibes, and a fun social atmosphere. Come solo, bring friends, or make new ones on the night. **Beginner friendly. No partner needed. All levels welcome.**

**Experience a different kind of Toastmasters club.** *Port Melbourne Toastmasters is built around **SpeakLabs**—experimental, high-impact learning environments designed to accelerate speaking growth through deliberate practice, real-time feedback, and guided experimentation.* This is not a traditional meeting format. It is a **speaking laboratory**, where ideas are tested, skills are refined in the moment, and speakers are developed through action rather than theory. Our **SpeakLab: The Experiment sessions** give prospective members a chance to experience this unique culture firsthand. You’ll observe members in action, see how feedback is delivered in real time, and experience our distinctive approach to speaker development inside a fast-paced, supportive environment. Whether you're new to public speaking or looking to elevate your speaking... Join us tonight at Port Melbourne Toastmasters to experience an innovative approach to propelling your speaking forward. *Guests, Meetup Group members, and visiting Toastmasters attend for free.* 🌐 [www.portmelbournetoastmasters.org](http://www.portmelbournetoastmasters.org) 📍 Where: Find directions [here](https://www.portmelbournetoastmasters.org/directions.html) ***Port Melbourne Toastmasters is a club for people who are serious about developing their speaking, leadership, and personal presence.*** We offer limited, curated guest sessions throughout the year for prospective members. These sessions allow you to experience our high-engagement, growth-focused environment firsthand — without open access to every meeting.

Toastmasters is a worldwide organisation which empowers its members to conquer their fear of public speaking and become better communicators. There is no need to formally register for the event, just RSVP to this meetup event if you can, then simply show up in person on the evening. If there is no one at the entrance, please message one of the organisers on this app For more information, check out the City Centre Toastmasters website [here](https://citycentretoastmastersmelbourne.toastmastersclubs.org/). What we'll do at the meeting: \- Impromptu speaking \(Table Topics\): Everyone can take part in this\! \- Prepared Speeches: Please note that only Toastmasters members can give prepared speeches\. \- Get friendly and constructive feedback on your speaking\. \- Get to know each other during the break\, before\, and after the meeting\. Important to know * Members of this Meetup are not automatically members of the club. Meetup refers to people who belong to the City Centre Toastmasters Meetup group as 'members,' but from a Toastmasters' point of view, people are only members if they've paid their club dues.

Welcome to WWDC Week! As is tradition, Apple has scheduled WWDC to coincide with our June monthly presentation night, so join us this Thursday for the post-WWDC discussions. Thanks to Mantel Group for hosting us again this month. If you're coming in person we're there with food and drinks from 6pm. We will be live streaming the presentations as usual from 6:30pm at [http://www.melbournecocoaheads.com/live](http://www.melbournecocoaheads.com/live) \-\-\- **Agenda** \| 6:00pm \| Food \+ Networking \| \| 6:30pm \| Event begins\. Introductions \| \| 6:40pm \| WWDC Recap \| \| 6:50pm \| Luke Tupper – Supercharging multi platform development \| \| 7:20pm \| Panel discussion on the announcements at WWDC \| \| 7:55pm \| Wrap up \+ social time at a nearby venue \| \* All times are approximate. Presentation order will be confirmed on the night. \-\-\-\- We are always looking for speakers and believe everyone has an interesting talk hiding inside themselves. If you are interested in letting that talk out at a future event you can get in touch on the website [https://www.melbournecocoaheads.com/talks](https://www.melbournecocoaheads.com/talks) or on Slack.

🛸🛸 **The Hitchhiker's guide to redundancy: a 'mostly harmless' manual for surviving the professional void** 🛸🛸 What do you do when your career is unexpectedly demolished to make way for a corporate bypass? Too many professionals treat redundancy like the end of the universe, spiralling into the bureaucratic nebula of unemployment without a map. This session chronicles a six-month odyssey through the unknown, transforming a vulnerable period of professional upheaval into a practical, comedic survival guide. **What you’ll hear:** ✨ **How not to panic:** How to steady your ship when the corporate ground disappears beneath you ✨ **What to pack:** Cultivating the core resilience and mindsets needed to navigate sudden career transitions ✨ **Deploying your networking Babel Fish:** Translating your experience into a language the market actually understands ✨ **Navigating the bureaucratic nebula:** Managing the identity shift, the job search logistics, and the administrative void without losing your sanity ✨ **Embarking on your next chapter:** Turning an unexpected full stop into a launching pad for a career that actually fits your trajectory As long as you're packing resilience to brace the knocks (and your sense of humour), you’ll never truly be lost in space. A vulnerable, funny, and no-BS roadmap to surviving the void and finding your way back to solid ground. **👍🏼 The Speaker** ✨ **Alex Clarke** is a Product and UX designer with over 8 years of experience, who after spending years building a successful professional track record, found himself facing the ultimate corporate plot twist: sudden redundancy. Alex’s story is a highly common and relevant reality for many professionals today, as organisations face mounting economic pressures to cut costs and restructure. Alex speaks candidly, sharing raw, hilarious and deeply practical truths about what it takes to pivot after a setback. By turning his own unexpected transition into a survival guide for the current job market, Alex proves that losing a job doesn't mean losing your direction. Alex’s story has a happy ending too- as he’s happily found a new job as an Incubation Designer for Coles. Down, down, prices are down. Please. 🙏 📌 **The details:** * **Date:** 6 pm, 11 June * **Host:** Melbourne Design Thinking Meetup * **Special Guests:** Alex Clarke * **Refreshments included:** Pizza and fizz!

Manningham Toastmasters is a public speaking group that helps people improve their confidence, communication, and leadership skills Join us at Manningham Toastmasters for an engaging and supportive meeting designed to help you grow your public speaking and leadership skills in a friendly, encouraging environment. Whether you’re looking to build confidence, improve presentation skills, enhance communication at work, or simply challenge yourself in a safe space, our meetings provide practical, hands-on experience. ### What to Expect When You Attend 🔹 **Prepared Speeches** Members deliver speeches they’ve been working on as part of the Toastmasters educational program. These range from icebreaker introductions to persuasive speeches, storytelling, leadership presentations, and more. 🔹 **Impromptu Speaking (Table Topics)** Guests and members are invited to participate in short, fun, impromptu speaking exercises. You’ll be given a surprise topic and 1–2 minutes to respond a great way to think on your feet in a low-pressure setting. 🔹 **Constructive Feedback** Every speaker receives supportive and structured feedback. Our evaluation process highlights strengths and provides practical suggestions for improvement, helping members grow with each speech. 🔹 **Leadership Opportunities** Meetings are run by members, giving everyone the chance to develop leadership, organization, and facilitation skills in real time. 🔹 **Welcoming Environment** We pride ourselves on being warm, inclusive, and encouraging. Guests are never pressured to speak, though you’re welcome to participate as much as you feel comfortable. ### Who Should Attend? * Professionals wanting to sharpen presentation skills * Students preparing for interviews or academic presentations * Business owners and leaders developing communication confidence * Anyone looking to overcome fear of public speaking * Individuals wanting personal growth in a supportive community ### Why Attend? By attending Manningham Toastmasters, you’ll gain: * Greater confidence when speaking in front of groups * Improved clarity and structure in your communication * Enhanced listening and feedback skills * A network of motivated, growth-focused individuals Guests are always welcome to attend and observe a meeting before deciding to join. We’d love to see you and support you on your communication journey.

Hi Gophers! We're at Atlassian this June to talk carbon footprint calculations for Claude and building a custom Kubernetes PaaS in Go. * **Agenda** **5.45pm — Food & Networking** **6:30pm — Intro** **6:45pm — Talks** **8.00pm — Wrap up then head out for kick ons** * **Talks** **🎤 Mia de Búrca** **What I Learnt Writing a Carbon Awareness Skill for Claude** (short talk) Having recently left my senior IC job in tech, I wanted to take some time to pursue green software principles, in **particular** how they apply to our use of AI. Since I'm an engineer, and engineers learn by doing; I decided to build an MCP server using sustainable software practices, and have it serve up a skill that would let an LLM ask what **its** carbon footprint had been for the conversation so far. The talk describes what I built and why, and how the implementation **and** infrastructure were a breeze **compared** to finding some real numbers to back up the carbon equivalence calculation. **🎤 Ryan Djurovich** **How I built Podplane - an Open Source PaaS running Kubernetes on Object Storage** About Podplane: Want to deploy your app easily and securely on AWS, Google Cloud, or Proxmox? Podplane is an Open Source Platform-as-a-Service built on Kubernetes with all state stored in Object Storage. It consists of a CLI, etcd alternative ([netsy.dev](http://netsy.dev)), auth server ([easy-oidc.dev](http://easy-oidc.dev)), and next-gen auto-scaler ([nstance.dev](http://nstance.dev)) - all written in Go. \* **Interested in speaking at an upcoming event?** We will aim to have a mix of short (\~10min) and in-depth (20-30min) talks. If you’re keen to give a talk on a topic, share a project, or idea, please let us know [bit.ly/GolangMelbourneSpeakersForm](https://bit.ly/GolangMelbourneSpeakersForm)

Topic to be announced. **THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/ **DIRECTIONS** Franklin University Fisher Hall 300 E. Main St, Columbus, OH 43215 Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8 Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map. NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

The topic for June is "Roadtrip" Speak Easy: true stories, told live. The idea is simple: an audience, an open microphone, and great stories. Hilarious, gripping, poignant- it's up to you. Audiences are invited to come to listen or come to tell as folks from all corners of Columbus offer their stories live on stage! Held at Wild Goose Creative's warm, intimate space, this night of tales occurs on the 3rd Thursday of every month. Doors open at 6:30 pm, show starts at 7:00 pm. Please arrive early if you want to tell, as we generally only have room for a limited number of tellers, and the sign-up sheet has a tendency to fill up fast. Formed around the idea that people need stories--they're what hold and draw us together--SpeakEasy celebrates the strangeness and commonness of being human. And in a world of smartphones, Facebook, Twitter, and more . . . it gives people a real, breathing, in-person way to connect. The night is geared for true stories of all kinds, taking the best tales told around kitchen tables, in darkened pubs, on the street corner, and at late-night parties and giving them an audience. Speak Easy is also a great outlet for performers, writers, and artists looking to share their favorite stories and perfect their skills. We strongly encourage tellers to please tell the story rather than read it so we keep within the spirit of good storytelling and stay engaged with the audience. All are welcome. Hang around after the show for a drink and build community!

QA or the Highway is a one-day, affordable, regional, professional conference featuring real-world experience and thought leadership in the QA and testing industry. This is a ticketed event please register here: https://www.qaorthehwy.com/ Featured Keynote Speakers: **Matthew-Hope Eland** **(Wizard at Leading EDJE)** \- An AI Specialist and Wizard at Leading EDJE who is known to teach software engineering\, AI\, and data science concepts in the most ridiculous ways possible\. Matt has used machine learning to settle debates over whether Die Hard is a Christmas movie\, reinforcement learning to drive the behavior of digital squirrels\, data analytics to suggest improvements to his favorite TV show\, and AI agents to play board games and create an AI agent with the personality of a dog\. Matt is the author of "Data Science in \.NET with Polyglot Notebooks" and "Refactoring with C\#" as well as several LinkedIn Learning courses\. Matt helps organize the Central Ohio \.NET Developer Group\, runs several blogs and a YouTube channel\, has a Master’s of Science in Data Analytics\, and is a current Microsoft MVP in AI and \.NET\. **Tatyana Arbouzova** **(CEO at Innovate QA)** \- Tatyana Arbouzova is an engineering and business leader with a strong background in Quality Engineering across multiple industries\, including Big Tech\, Healthcare\, and Entertainment\. She has held leadership roles at world\-class companies such as Microsoft\, VMware\, Disney\, and The Pokémon Company International\, where she focused on building quality\-driven cultures and scaling teams to deliver high\-impact products\. With decades of experience\, Tatyana has helped organizations transform their quality practices so teams can deliver software efficiently\, confidently\, and with measurable business outcomes\. Today\, Tatyana advises software companies on adopting AI to optimize quality practices and improve how software is delivered at scale\. She is also a passionate community builder and the founder of Innovate QA\, a thriving Seattle\-based community and conference for quality professionals\.

Join Voice Over Pros Of Ohio for an exciting morning of networking, and exploring opportunities in the world of voice acting. Whether you're a seasoned professional or just starting out, this event is perfect for expanding your network, learning how to start a VO business, and for honing your skills. Connect with fellow voice actors and VO experts, that will help you succeed in your voice over business. This event will feature discussions on professional development, entrepreneurship in the voice over industry, with tips for navigating the world of voice acting. Don't miss this unique opportunity to learn from others, collaborate with like-minded individuals, and take your voice over career to the next level. Join us Saturday, March 28, from 10am - 12pm and learn how to start or grow your voice over business. Let your voice be heard! The $10 fee covers refreshments and door prizes.

At Evolve Synergy Sessions, you'll be part of a supportive mastermind where we share challenges, brainstorm solutions, and inspire one another to take bold steps in our businesses. Grow your network, gain fresh perspectives, and build meaningful relationships with like-minded women who are committed to success. Whether you’re looking to move the needle in your business or simply need a space to connect and recharge, this is the perfect place to fuel your entrepreneurial journey. [Add Event to Calendar](https://evolvecolumbus.eventcalendarapp.com/) \*\* Please note, we will be arriving around 8:15a for open networking! Get there early and get connected! Contact Alexis Morley at [alexis.morley@edwardjones.com](mailto:alexis.morley@edwardjones.com) or Terri Lawson at [terri.lawson@e-merge.com](mailto:terri.lawson@e-merge.com) for more information.

Whether you've never done improv before, or you've done it for so long you were quoted in *Truth in Comedy*, or anywhere in between, come join us! Swing by *Gresso's* for the **Columbus Improv Comedy Meetup**! The idea behind improvised comedy is to create entire scenes from scratch. A suggestion is taken from the audience and laughter is built on the spot. This can be done in game form, like *Whose Line Is It Anyway, Make Some Noise,* or *Wild 'n Out*; it can also be done in a longer way, to tell a complicated story, like *TJ & Dave*. Our meetup, which is central Ohio's longest running (and FREE!) weekly comedy event, brings the games for you to play in a safe, supportive, and compassionate environment. Afterward, many members will hang out in *Gresso's* itself and get to know each other. Not only is this a lot of fun, but you get to work on thinking faster on your feet, your public speaking, plus it's an excellent way to meet new people and build relationships that will last a lifetime, and you do that while laughing your butt off! Ask yourself if you want to join the **Columbus Improv Comedy Meetup**, and say "*Yes, And*" that you'll have a blast!

**The Behavior Gap: Where Products Win or Lose** Teams today have more data than ever, and yet many still struggle to understand why customers adopt, engage with, or abandon their products. Teams sprint, ship faster, and chase more signals… all while metrics stall and confidence drops. The missing piece isn’t more data. It’s often the behavioral insight between the metrics, explaining why the numbers move in the first place. Dashboards can tell you what customers did, but understanding why they did it (and how to influence what they do next) requires a deeper blend of insights. This session is about closing that gap. Drawing from real-world experience designing and scaling products as [ZoCo Design](https://zocodesign.com/)’s CEO, [Lacey](https://www.linkedin.com/in/laceypicazo/) will share how to cut through the noise and identify the insights that actually change behavior—moving people, and moving metrics. You’ll learn: * Why understanding customer behavior is a quant and qual challenge * How to spot the signals that actually predict behavior change * Where AI accelerates insight, and where it creates distraction * How to get meaningfully closer to customers, without adding more tools This talk reframes how to evaluate performance and identify what levers actually improve it, helping your team to make smarter bets with greater confidence. Every meaningful outcome is driven by behavior change. And when you know how to design for behavior, you stop guessing, and start building things that work. **About Our Speaker** [Lacey Picazo](https://www.linkedin.com/in/laceypicazo/) is the Founder and CEO of ZoCo, a healthcare product studio that turns complex, high-stakes ideas into products that drive real-world adoption. She partners with healthcare organizations to uncover critical care delivery insights, focus product strategy through behavior design, and build solutions that patients and providers actually use. Thanks to our 2026 sponsors: [Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro) More info at [cbusdaw.com](https://cbusdaw.com)