What we’re about
If you're a cloud computing (SaaS, IaaS, PaaS, MSP, mobile) manager whose mission is to onboard, serve, retain, and grow customer relationships, this Meetup is for you! Join us for terrific networking, learning, and sharing ideas to combat customer churn and increase loyalty. We're a local chapter of the Customer Success Association. Topics include new technologies, "best practices," management systems, and people dynamics. Attendance is free and all are welcome.
Upcoming events (1)
See all- Prepare for Critical Conversations -- with AI!Link visible for attendees
Speaking with a senior executive at top account is intimidating. Powerful people don't have time to waste, and first impressions matter. How can you best prepare for these high-stakes calls?
Try generative AI! Mickey Powell, Revenue Operations at Restaurant365, shows how you can to use ChatGPT to create realistic customer personas, challenge assumptions, and uncover blind spots you didn't anticipate. You'll build your own custom GPT in real-time and walk away with a simple technique to stop guessing what your customers might say and properly prepare for those critical conversations.
Topics:
- Why getting real customer perspective is harder than ever in today's business environment
- Interactive workshop: Build and test AI customer personas that reveal blind spots and anticipate concerns you hadn't considered
- Simple technique to integrate AI perspective-taking into your daily CS workflow
