Customer Success Management

Founder Institute Washington DC is partnering with Washington Network Group - WNG for this great startup event on Customer Discovery. At this event, we will discuss how to start your entrepreneurship journey. Should you start building the product first - or test the market with potential real customers? We will delve into Steve Blank's customer discovery process with Penn West Accelerator Director and leading mentors. **❯❯ Learn more about this great event and** **REGISTER at [https://luma.com/c4rd2brd](https://luma.com/c4rd2brd)** Washington Network Group (WNG) The Washington Network Group (WNG) is a thriving community of cross-industry professionals in the DC metro area who believe in the power of connection. WNG is an entirely volunteer-led and driven non-profit supported through membership fees, sponsorships and other private donations. With decades of experience bringing people together, we help members grow their networks, find new opportunities, and support each other in advancing their careers.

A small team of AWS Solutions Architects not traditional software engineers, built AIRE Traffic Control (ATC), a production agentic AI platform now serving thousands of builders. We used AI at every stage: spec-driven development, AI-generated code, automated testing, and agentic workflows. In this talk, we'll share the real story, the architecture, the failures, the breakthroughs, and what we learned about driving adoption from 32% to 92% in 10 weeks. You'll walk away with practical patterns for building multi-agent systems, using AI-DLC methodology, and empowering non-traditional dev teams to ship production-grade applications.

Attendance is $35 (cash, credit/debit card, or ApplePay - paid at the door), which includes water/soda/coffee, bread, choice of a plated lunch entrée, and a dessert assortment. Parking is also validated in the Reston Station garages (3 hours of validation). Join one of Northern Virginia's most successful business networking groups (part of BNI). Open to the public and is typically attended by business owners, business developers, and entrepreneurs. Meetings are typically attended by 30-40 members and guests. \*\*\*PLEASE RSVP here: [REGISTER HERE](https://square.link/u/0WvC6Eir) \*\*\*If you do not register on the BNI website, there may not be a seat available for you.

Discover the power of your breath to manage your mind and experience instant peace & calm. Join a 60-minute free Workshop and get a glimpse of the Sudarshan KriyaTM- The breathing technique that is revolutionizing the lives of millions. What you’ll discover at ‘Beyond Breath’ ✔ A taste of the Sudarshan KriyaTM, a breathing technique taught in the Happiness Program ✔ An instant energy booster that awakens & relaxes your mind - Take it home and practice daily! ✔ The peace & calm of a unique guided meditation ✔ Secret keys to manage your mind ✔ The power of surrounding yourself with positive, like-minded people. You can use your breath to master your thoughts and emotions - the key to managing the quality of your day. The Happiness Program At the end of this workshop you may enroll into the Happiness Program (3 days, 3 hours each day) to learn the Sudarshan KriyaTM, a science-backed, rhythmic breathing technique through which you can: Tap into a reservoir of energy and use it as you please! Relieve deep-rooted stresses and anxieties Uplevel your productivity Overcome emotional blocks, move on from past events and shed limiting beliefs Heal your body & gain power over your mind Experience the true state of meditation Learn more about the Happiness Program & the Sudarshan KriyaTM in our introductory workshop 'Secrets to Meditation'. register: http://aolf.live/introSKY

This game is located at the DC/Maryland Border in Silver Spring. We'll use the Tennis or Futsal Court at Takoma Community Center where there are Night Lights shining on an enclosed arena. This area is enjoyable because it allows for more touches on the ball, with more movement around the field. THIS IS ON A TENNIS COURT. WE DO NOT WEAR CLEATS. WE WEAR FUTSAL SHOES, TENNIS SHOES; ANYTHING WITH NO SPIKES. Pinnies and goals will be provided. Bring a ball if you have one. We usually get 10+ more players not on meetup — we'll add those to whatever we get here and see if we can have a game. More than competitive, we all want to play good futsal and make it fun and entertaining for all. No warm sided matches here — new and advanced players are welcomed. Here, we want to get active and have fun in the evenings after work

If you’ve already learned the basics of volleyball and want to keep improving your skills while having fun, this event is for you! **Skill Level:** Advanced Beginner (click [here](https://docs.google.com/document/d/1PojSi4qdlRsv1msCHhvpQ43iDc4FfzQwpWCc3kafVMY/mobilebasic) for details). **Reminders** 1. Attendance: We’ve noticed that the waitlist is growing, so please make sure your name is on the Going list if you plan to play. Our number of nets is limited so this helps avoid too many rotations. If your name is on the list but you don’t show up, it will count as an absence according to Smiley Social rules. Please update your RSVP at least 12 hours in advance if your plans change. 2. Injuries: Play safely and be mindful of others on the court. Respect positions and avoid risky moves that could lead to injury. If you’re not sure the ball is yours, call it before going for it to avoid collisions. 3. Game Rules: Let’s follow the basic volleyball rules, especially the three-touch rule so we can play properly and improve as a team! 4. Waitlist: The waitlist is not first come first serve. We prioritize regular attendees, and will fill empty spots with new faces closer to the event date. **Smiley Social documents:** 1. [Group Rules ](https://docs.google.com/document/d/1HrG35p_0M08leRvCp8XWG3CMkr_GL928XFabl5T6Dvg) 2. [Liability Waiver ](https://docs.google.com/document/d/1W2mq-7m99lmvd7gdWYaSUFtvVg4UGnzV6koafAbHmco) 3. [Volleyball Levels](https://docs.google.com/document/d/1PojSi4qdlRsv1msCHhvpQ43iDc4FfzQwpWCc3kafVMY/)

Getting tired of the ordinary 9-5 grind? Want to experience having residual income as you go about life? Be a part of a team that will support you consistently? No ceiling to your earning potential ? Or even better…..Give a valuable and much needed asset to a your community and the nation as a whole? This is the place to be. Receive premium education and training to learn the principles of building generational wealth. Get a peak at your next best opportunity. We only have one life to live so let’s experience it all to the fullest! Please reach out to me if you’re planning to attend, it is by invitation only and I will need to secure your spot! Dress code: Business Casual

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Learn to manage stress and achieve self-growth through simple relaxation and Meditation. Heartfulness Meditation is a simple, modern, methodical approach to meditation. Rather than homing in on your breath or repeating a mantra, you simply focus inward, on your heart, to cultivate inner strength and serenity. Heartfulness meditation is gaining traction in recent years. It focuses on the heart, allowing individuals to connect with themselves on a deeper level, and ultimately achieve peace, relaxation, and clarity. It is a practice that encourages patience, self-compassion, and acceptance, helping cultivate a deeper appreciation for the present moment. This practice is offered with love and at no cost

**Pitch your startup directly to leading venture capital investors and** **Join Primewise Founders Club's exclusive networking session where visionary entrepreneurs connect, collaborate and create magic together.** **Primewise Founders Club**, in collaboration with **a leading Venture Capital Firm**, presents an exclusive VC Connect Session – a high-impact opportunity for early-stage founders to pitch directly to active venture capital investors. This closed-door virtual event brings together selected founders and investors in a focused setting designed to foster meaningful connections, investor feedback, and potential funding opportunities across USA. If you’re building a scalable technology venture or an innovative business model, this is your chance to showcase your vision to leading investors and industry experts. Register Now: [https://thepfclub.com/neusa/] [Filling the form is a must. If you are looking to apply for investor connect, click "Raise Investment" on the "what are you hoping to gain from the event" and our team will reach out to you.] **What Makes This Special:** * Pitch directly to VC: Pitch your startup directly to VC and investors * Strategic partnerships: Collaborate with fellow founders on new ventures. * Scaling discussions: Exchange ideas on growth and market expansion. * Investment opportunities: Be the first to discover promising startups. * Expand your influence while contributing to the startup ecosystem. * A supportive community: Celebrate wins and overcome challenges together. **Networking event:** **Date**: 13th June, 2026 **Time**: 12:00 PM (EDT) **Format**: Online **VC event:** Invite-only access - details will be shared for shortlisted founders **Join Our Ecosystem:** 1\. Register for the event 2\. Join our LinkedIn community 3\. Get access to our exclusive WhatsApp group 4\. Connect with fellow members 5\. Start growing together\! Contact Us: Website: [[https://thepfclub.com/](https://thepfclub.com/)] Email: [[event@thepfclub.com](http://event@thepfclub.com/)] LinkedIn: [https://www.linkedin.com/company/primewise-founders-club/] To your entrepreneurial success, Primewise Founders Club Team

**\*TO ATTEND GET TICKET At** [https://www.socialevents123.com/event-details.aspx?id=13508#tix](https://www.socialevents123.com/event-details.aspx?id=13508#tix) (Multiple Meetup groups are co-organizing so the RSVP's shown are just a very small portion attending. We'll have at least 20 registered.) Our last online Bingo Night Party was such a BIG hit, we're doing it again! Do you like to play BINGO or want to just do something different?! Then you will LOVE this event! Here is your opportunity to have some fun playing our Live "Bingo" game. You will also get to socialize and make other friends from the comfort of your home. Prizes included Amazon gift cards, free future events and more! This completely online event will be LIVE and you will be able to see and hear the other participants while playing. You will either need to print or draw out your bingo cards. We will email you with how to get it after registering. You can have more than 1 person on your team as long as they're from your house and use same device. Friends/family around the country can also play. They would just need to also register for a ticket. This event will be held on Zoom which you would access through your computer/webcam, or via your phone/tablet. On day of the event, you will get a secured Zoom link and link to print out Bingo cards. \*RSVPS ON HERE ARE NOT REFLECTIVE OF ACTUAL ATTENDANCE as this is a multi group event. Cost: $15-$20 depending on how early you register. **\*TO ATTEND GET TICKET AT -** [https://www.socialevents123.com/event-details.aspx?id=13508#tix](https://www.socialevents123.com/event-details.aspx?id=13508#tix)

🎉 DMV WINOS 10-Year Anniversary Celebration! 🎉 Can you believe it? The DMV Winos began in June 2016, and we’re celebrating 10 incredible years of friendship, laughter, adventures, and unforgettable memories! What started as a simple wine-loving Meetup has grown into a community of amazing people who have shared countless happy hours, winery visits, dinners, festivals, celebrations, and lasting friendships along the way. Whether you’ve been with us since the beginning or joined somewhere along the journey, we’d love for you to come celebrate this special milestone. Let’s raise a glass to the memories we’ve made, the friendships we’ve built, and all the fun still to come! Join us as we celebrate a decade of good wine, great company, and the wonderful community that is DMV Winos. Cheers to 10 years—and the next chapter ahead! 🍷🥂

Do you want move on more Self Confidently, have less Self Doubt, more Happiness, less Anxiety, and to release your past upsets? Maybe you have suffered a traumatic experience, a deep loss or been through a painful breakup? After that, you try to move on- you just can't. Possibly you have a thought or emotion that hangs around for days and you just can't shake it. How often are yours or another's emotions out of control? Whats that about??? What is all this stress, anxiety, depression, and self doubt? It's just crazy! It's not the real you. This event is an introduction to how to handle irrational emotion.You can find out what is at the root of all this. I have asked these questions and after much search have found answers and am sharing. Areas you can be helped with: Control of unwanted emotions. Lack of confidence. Grief. Anxiety. Anger management. Creating ideal relationships. Depression. Memory. and more... This is an in-person class that can start you on the way to a better life, more confidence and less negativity. All the happiness you have lies within you. Let's find it! We only use natural proven techniques, no drugs or labeling. This group is sponsored by the Dianetics and Scientology Life Improvement Center.

## 🤝 Host Information A co-hosted event by ProductTank Columbus & Women in Product Columbus 💡 About the Workshop AI adoption is stalling across organizations — not because of a lack of motivation or tools, but because it's fundamentally a behavior design challenge. This hands-on workshop applies proven Behavior Design models and methods to help you move from a vague organizational wish to boost AI adoption to 3-5 concrete, testable interventions you can act on starting tomorrow. Whether you're a product manager, on a product team, or just someone trying to get AI to actually stick at work, you'll leave with a clear picture of what's worth focusing on, what to ignore, and how to drive real, sustained adoption — no guesswork required. 🛠️ What to Bring Laptop: Fully charged and ready to go. AI Assistant: Have your favorite AI assistant pulled up. (Dom will be using Claude, but feel free to use whichever assistant you prefer!) 🍕 Logistics & Perks Food & Drink: Pizza and drinks provided! Parking: Plenty of free spaces available on-site. ###

Get ready for a Picnic, this is our social and member appreciation event for the year! Feel free to bring family, but be sure to reach out with the number of attendees, so we can provide food for everyone. There will of course be food, music, games and fun! Event is held rain or shine, we have a covered shelter house reserved for the event. Agenda --- Moderators Kimberly Deal - Columbus Atlassian User Group Leader Kevin Stanley - Columbus Atlassian User Group Leader Greg Sprowls - Columbus Atlassian Community Leader Hosted By Kimberly Deal, Atlassian User Group Leader Kevin Stanley, Chief Everything Greg Sprowls, Agility Lead --- Global Partner Atlassian (http://atlassian.com) Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality. For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries. --- Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-columbus-presents-annual-columbus-ace-summer-picnic/.

Communication is everything in life! Attend this free lecture about how to be a better communicator. 📍 1266 Dublin Road, Columbus, OH 43215 You are only as successful as your ability to communicate. \- What if you could confidently talk to anyone? \- What if you had the ability to calmly control every conversation? \- What if you could close that sale\, ask for that date\, make new friends\, repair problematic relationships\, get that raise\, or effortlessly express any idea with confidence? You can! The secret to success relies on your ability or inability to effectively communicate. Attend a free seminar and gain a better ability to communicate. Hosted by the Church of Scientology of Central Ohio For more information, contact Rhiannon, the Event Host at 614-221-5024

Over a billion documents processed. Millions of Veterans impacted. Hundreds of thousands of employee hours saved. Faster decisions. Greater accuracy. More benefits in the hands of our disabled Veterans. We created Smart Search, the world’s largest consumer of Amazon Textract, right when GenAI began reshaping what’s possible. Since then, we’ve built a suite of AI‑driven solutions that transform this data into real, measurable outcomes—accelerating benefits decisions for our Nation’s Veterans. Join us for a focused conversation on how an outcome‑driven approach to AI is helping us boost accuracy, streamline workflows, and deliver faster results for those who have served. This is a follow up to the AWS re:Invent 2023 "Intelligent Document Processing with Gen AI for Public Sector" presentation. About Speaker: Cameron Williams is a Senior Technical Project Manager and cross-functional technical leader at Booz Allen Hamilton with 15+ years of experience architecting and evolving scalable, cloud-native systems, from greenfield development to complex enterprise modernization. https://www.linkedin.com/in/cameronw711/ **THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/ **DIRECTIONS** Franklin University Fisher Hall 300 E. Main St, Columbus, OH 43215 Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8 Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map. NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!

QA or the Highway is a one-day, affordable, regional, professional conference featuring real-world experience and thought leadership in the QA and testing industry. This is a ticketed event please register here: https://www.qaorthehwy.com/ Featured Keynote Speakers: **Matthew-Hope Eland** **(Wizard at Leading EDJE)** \- An AI Specialist and Wizard at Leading EDJE who is known to teach software engineering\, AI\, and data science concepts in the most ridiculous ways possible\. Matt has used machine learning to settle debates over whether Die Hard is a Christmas movie\, reinforcement learning to drive the behavior of digital squirrels\, data analytics to suggest improvements to his favorite TV show\, and AI agents to play board games and create an AI agent with the personality of a dog\. Matt is the author of "Data Science in \.NET with Polyglot Notebooks" and "Refactoring with C\#" as well as several LinkedIn Learning courses\. Matt helps organize the Central Ohio \.NET Developer Group\, runs several blogs and a YouTube channel\, has a Master’s of Science in Data Analytics\, and is a current Microsoft MVP in AI and \.NET\. **Tatyana Arbouzova** **(CEO at Innovate QA)** \- Tatyana Arbouzova is an engineering and business leader with a strong background in Quality Engineering across multiple industries\, including Big Tech\, Healthcare\, and Entertainment\. She has held leadership roles at world\-class companies such as Microsoft\, VMware\, Disney\, and The Pokémon Company International\, where she focused on building quality\-driven cultures and scaling teams to deliver high\-impact products\. With decades of experience\, Tatyana has helped organizations transform their quality practices so teams can deliver software efficiently\, confidently\, and with measurable business outcomes\. Today\, Tatyana advises software companies on adopting AI to optimize quality practices and improve how software is delivered at scale\. She is also a passionate community builder and the founder of Innovate QA\, a thriving Seattle\-based community and conference for quality professionals\.